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Reply
Tourist
Posts: 4
Accepted Solution

Changement mot de passe Wifi impossible + Mise à jour

Bonjour,

J'ai acquérit une Gopro Hero3 White ( d'occasion) aujourd'hui et la personne la possédant avant moi m'a dit qu'on pouvait facilement changer le mot de passe afin de la connécter au telphone/tablette etc car il ne savait pas comment l'oter,

Cependant à l'étape de faire glisser le dossier UPDATE " dézippé" sur la MicroSD directement dans la Gopro branchée à l'ordinateur j'ai un message " Ce disque est protégé en écriture " (voir fichier joint), MAIS quand je met la microSD dans l'adaptateur et que je la met à part sur l'ordinateur et que je fais donc glissé le fichier UPDATE dessus ça fonctionne, j'insére la microSD dans la Gopro, et rien ne se passe, j'ai également essayé de mettre à jour cette dérniére avec le même procédé, et toujours le même souci, rien ne se passe dans les deux cas et le message s'affiche toujours. 

Quelqu'un peut s'il vous plait m'éclairer, je suis littéralement une bille en informatique ?

A savoir que je peux filmer etc et les fichiers sont transférable sur Gopro Quik et je peux les transférer sur mon ordinateur également.

 

Merci beaucoup

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Accepted Solutions
Tourist
Posts: 4

Re: Changement mot de passe Wifi impossible + Mise à jour

@aenriquez @aragon1006 

 

J'ai trouvé la solution, j'ai essayé de ne pas mettre le dossier UPDATE mais uniquement ce qu'il y a dedans et le faire glisser sur ma carteSD, et cela à fonctionné.

Je vous remercie vraiment pour vos réponses qui m'ont donné l'idée de mettre uniquement le contenu du dossier. Voilà peut-être qui pourrait aider d'autre personne.

 

Bon courage à vous. 

View solution in original post


All Replies
GoPro
Posts: 9,495

Re: Changement mot de passe Wifi impossible + Mise à jour

Hi @akramd520

 

For the HERO3 cameras, make sure to copy the update FILES to the root of the SD card.

Kindly try it updating the camera again.

Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!
Ej

 

 

 

Tourist
Posts: 4

Re: Changement mot de passe Wifi impossible + Mise à jour

Bonjour @aragon1006  et merci pour cette réponse, j'ai bien ajouté le dossier de la mise à jour dans la racine de la carteSD, et quand je l'intégre à la Gopro il n'y a rien qui se passe. La Gopro a bien besoin d'une mise à jour car c'est la version 03.03 que je voit quand je l'allume. C'est au moment où je fait glissé ce fichier UPDATE dans la racine de la carteSD dans la Gopro qui est branché à l'ordinateur que le message s'affiche, mais il ne se passe pas quand j'ai la carteSD dans l'adaptateur en dehors de la Gopro. 

 

Je te remercie d'essayé de m'aider, si je ne trouve pas solution je contact l'assitance Gopro.

 

Merci beaucoup 

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GoPro
Posts: 2,761

Re: Changement mot de passe Wifi impossible + Mise à jour

Hi @akramd520,

 

Just to clarify, after transferring the UPDATE folder onto the SD card, ensure that the camera is powered off. Then insert the SD card back into the camera and power the camera on by pressing the Mode button.
 

If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card. 

If you're still unable to install the update after going through the suggestions above, you may contact our Support team so they can help you on the next steps.

Kind Regards,
Ann

Highlighted
Tourist
Posts: 4

Re: Changement mot de passe Wifi impossible + Mise à jour

Bonjour @aenriquez  ,

 

En effet, l'appareil ne reconnait pas le fichier UPDATE, il est bien installé seul dans la carteSD, j'ai formater plusieurs fois mes 3 cartesSD et essayé avec les 3, et toujours le même résultat, le souci vient de l'appareil car si j'essaye de mettre la carteSD et de branché ma Gopro sur mon ordinateur, et d'ensuite faire glissé le fichier UPDATE, le message comme quoi le disque est protégé en écriture apparait. 

 

Mais quand je fais glisser ce fichier sur ma carteSD qui est directement mise dans mon ordinateur, ce fichier est transférable. 

Si je ne trouve pas de solution d'ici demain, je contacterais l'assistance en espérant trouvé une solution.

 

Merci à vous pour votre temps.

Tourist
Posts: 4

Re: Changement mot de passe Wifi impossible + Mise à jour

@aenriquez @aragon1006 

 

J'ai trouvé la solution, j'ai essayé de ne pas mettre le dossier UPDATE mais uniquement ce qu'il y a dedans et le faire glisser sur ma carteSD, et cela à fonctionné.

Je vous remercie vraiment pour vos réponses qui m'ont donné l'idée de mettre uniquement le contenu du dossier. Voilà peut-être qui pourrait aider d'autre personne.

 

Bon courage à vous. 

GoPro
Posts: 2,761

Re: Changement mot de passe Wifi impossible + Mise à jour

@akramd520, thanks for the update. Sorry, since the attached screenshot on your previous post shows that the UPDATE folder was dragged over to the SD card, I overlooked the part where you mentioned that you have a HERO3 camera, not HERO3+.

Indeed, these two cameras require different files during update installation -- HERO3 needs to have the individual files on the root level of the SD card, not in the UPDATE folder, and the HERO3+ requires the entire folder.

I'm glad you're up and running now. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!