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%3CLINGO-SUB%20id%3D%22lingo-sub-58259%22%20slang%3D%22en-US%22%3ECaution%20HOT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-58259%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20picked%20up%20a%20Session%205%20last%20week%20and%20the%20first%20thing%20I%20noticed%20about%20it%20is%20that%20the%20front%20metal%20frame%20gets%20very%20hot%20while%20the%20camera%20is%20on.%20I%20was%20not%20even%20recording%20anything%20and%20it%20is%20too%20hot%20to%20touch%20for%20more%20than%205%20seconds.%20I%20feel%20this%20should%20not%20be%20normal%20for%20a%20camera%20to%20get%20this%20hot%20while%20sitting%20at%20idle.%20I%20would%20expect%20it%20to%20get%20that%20hot%20while%20recording%20in%204k%20for%20a%20few%20minutes%20not%20while%20its%20sitting%20on%20my%20table%20while%20I%20explore%20the%20GoPro%20app.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-58259%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-58299%22%20slang%3D%22en-US%22%3ERe%3A%20Caution%20HOT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-58299%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F34528%22%20target%3D%22_blank%22%3E%40dangrdan%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20HERO5%20Session%20is%20designed%20to%20radiate%20heat%20outwards%20in%20order%20to%20protect%20the%20cameras%20internal%20components%20so%20it%20is%20normal%20for%20the%20camera%20to%20run%20warm.%20If%20the%20camera%20is%20getting%20to%20hot%20to%20touch%20then%20please%20reach%20out%20to%20our%20support%20team%20directly%20so%20they%20can%20see%20what%20is%20going%20on%20with%20that%20camera.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-58406%22%20slang%3D%22en-US%22%3ERe%3A%20Caution%20HOT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-58406%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20response.%20I%20will%20be%20doing%20that%20%3A)%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2
Accepted Solution

Caution HOT

Just picked up a Session 5 last week and the first thing I noticed about it is that the front metal frame gets very hot while the camera is on. I was not even recording anything and it is too hot to touch for more than 5 seconds. I feel this should not be normal for a camera to get this hot while sitting at idle. I would expect it to get that hot while recording in 4k for a few minutes not while its sitting on my table while I explore the GoPro app. 


Accepted Solutions
GoPro
Posts: 3,924

Re: Caution HOT

Hi @dangrdan,

 

The HERO5 Session is designed to radiate heat outwards in order to protect the cameras internal components so it is normal for the camera to run warm. If the camera is getting to hot to touch then please reach out to our support team directly so they can see what is going on with that camera. https://gopro.com/help/PKBContactus

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Caution HOT

Hi @dangrdan,

 

The HERO5 Session is designed to radiate heat outwards in order to protect the cameras internal components so it is normal for the camera to run warm. If the camera is getting to hot to touch then please reach out to our support team directly so they can see what is going on with that camera. https://gopro.com/help/PKBContactus

 

Best,

Ryan

Highlighted
Tourist
Posts: 2

Re: Caution HOT

Thank you for the response. I will be doing that :) 

Tourist
Posts: 7

Re: Caution HOT

I just contacted GoPro support via live chat regarding this exact issue and I was told:

"Yes, it do gets hot if the system is running. It is an action camera and captures a high definition footage. But like what I have said, if the camera gets hot without you using it, then we can say that there is an issue with the camera."

So that's your answer. Its designed to get HOT when its on, but if its off and getting hot then contact them. Just so you know my daughter picked it up and it was too hot for her to hold on to it. She threw it on to the couch.

I don't think this camera is designed for use around kids.

Adventurer
Posts: 9,184

Re: Caution HOT

I have this other camera and the heat does not get radiated out. it is great that our gopro's uses this meathod to  throw heat..   then over heat in a minute to turn off.  you got a battery a asensor and achip on top of one another otherwise you have a giant cube not a small cube Lol