Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Carte SD offerte non reçue

[ New ]

Bonjour,

N'arrivant pas à joindre le service client, je pose mon problème ici. J'ai commandé la semaine dernière le pack GoPro Hero 9 Black + Carte SD + Batterie supplémentaire mais dans le colis, il manque la carte SD. Serait-il possible de me la faire parvenir ou bien de me dédommager afin que je puisse en commander une de mon côté ?

Merci beaucoup !

Clément

Capture d’écran 2021-02-04 à 18.27.11.png

Accepted Solutions
GoPro
Posts: 32,000

Re: Carte SD offerte non reçue

[ New ]

Hi @cleacuteme301

 

We have checked the order and see that an SD card was included.
Please check the box or the case. The SD card comes in a loose plastic envelope so it may have moved around inside the package while in transit. Others even found their SD card inserted in the bottom flap of the box.
 

If it's not the case, please reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 32,000

Re: Carte SD offerte non reçue

[ New ]

Hi @cleacuteme301

 

We have checked the order and see that an SD card was included.
Please check the box or the case. The SD card comes in a loose plastic envelope so it may have moved around inside the package while in transit. Others even found their SD card inserted in the bottom flap of the box.
 

If it's not the case, please reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej