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Sightseer
Posts: 2

Card SD full but it is not HERO 6

Hi,

my card SD of my Gopro HERO 6 said that is full but it is not. I deleted everything and it's still full. How can I change that?

P.S: my card SD is a 32G.

GoPro
Posts: 5,358

Re: Card SD full but it is not HERO 6

Hi @stoutridge76116,

 

May I know how did you reformat your SD card?

Also have you tried to check if the SD card is really re-formatted and it is now empty?

 

Please reformat your SD card again using a computer and then start recording to check if you'll still encounter the same issue. 

 

If issue persist please contact GoPro customer support: https://gopro.com/help/ContactUs

 

You can also reinstall the firmware of your camera: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

 

Regards,

-Jay

Sightseer
Posts: 2

Re: Card SD full but it is not HERO 6

Hi,

when I deleted my data, I back up everything in my Mac and in "Photo". After that I put all my data in the trash of my computer. I did nothing else. Did I miss something?

 

Thank you.

GoPro
Posts: 5,358

Re: Card SD full but it is not HERO 6

Please try this @stoutridge76116

 

https://gopro.com/help/articles/solutions_troubleshooting/SD-Card-Reformat-on-a-Mac-Computer

 

If issue persist, update your camera manually or contact GoPro customer support. 

The link is posted on my previous comment. 

 

 

-jay