Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Cant view media

[ New ]

The screen says unable to view

 

Please help, this was a christmas present for my daughter and hardly been used.

 


Accepted Solutions
GoPro
Posts: 20,474

Re: Cant view media

[ New ]

Hello, @adroitflas56456. Is this message appearing on the camera screen? This could be due to an issue with the camera firmware or the SD card used. 

 

If you haven't yet, perform a manual firmware update following the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera battery is fully charged prior to the update. It is also important that a recommended SD card is used in the camera. Please format the card prior to the update process. Let us know how it goes. Thanks!

View solution in original post


All Replies
GoPro
Posts: 20,474

Re: Cant view media

[ New ]

Hello, @adroitflas56456. Is this message appearing on the camera screen? This could be due to an issue with the camera firmware or the SD card used. 

 

If you haven't yet, perform a manual firmware update following the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera battery is fully charged prior to the update. It is also important that a recommended SD card is used in the camera. Please format the card prior to the update process. Let us know how it goes. Thanks!