Cant update my hero3. [ New ]

[jimg0325]

I have tried several times to update the camera with no luck. Everytime I get SD ERR. I re did the update 3 times on one sd card and two times on a different one with the same result. Any ideas?

Thanks,

Jim

[aragon1006 · Accepted solution]

Hi @jimg0325

Try doing a full format on your SD cards using a computer.

It is also important that you are using a recommended SD card.

Should it still be the same, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @jimg0325

Try doing a full format on your SD cards using a computer.

It is also important that you are using a recommended SD card.

Should it still be the same, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej