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Sightseer
Posts: 2
Accepted Solution

Cant update my hero3.

Forgot my password to connect my phone to my go pro.  Trying to reset doing the wifi thing but I have to update.  downloaded the update file and put it in a folder on my SD card called UPDATE but it will not read it and will not start the udate process.  I have done the step by step process 4x online and nothing.  Please help me!!  thank you


Accepted Solutions
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GoPro
Posts: 19,854

Re: Cant update my hero3.

 

Hi @popstar99

 

Did you copy the files from the previous update attempt?

Kindly try to run the update again.

 

Delete previous update folders/files on your computer.

Format your SD card.

Download the files again.

Complete the update process.

 

If all else fails, please reach out to our Support Team for further assistance. They are available via phone and chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,854

Re: Cant update my hero3.

 

Hi @popstar99

 

Thank you for the information provided.

Please try this out: copy/transfer the update files directly to the root of your SD card. No need to put it in a folder.

Insert the SD card back to the camera, this should initiate the update process.

Once completed, proceed with the pairing process.

 

Let us know how it goes.

 

 

Thanks,

Ej

Highlighted
Sightseer
Posts: 2

Re: Cant update my hero3.

Now it says "wireless settings. Update failed"

 

Highlighted
GoPro
Posts: 19,854

Re: Cant update my hero3.

 

Hi @popstar99

 

Did you copy the files from the previous update attempt?

Kindly try to run the update again.

 

Delete previous update folders/files on your computer.

Format your SD card.

Download the files again.

Complete the update process.

 

If all else fails, please reach out to our Support Team for further assistance. They are available via phone and chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej