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Tourist
Posts: 3
Accepted Solution

Cant update my hero3.

I have tried several times to update the camera with no luck. Everytime I get SD ERR. I re did the update 3 times on one sd card and two times on a different one with the same result. Any ideas?

 

Thanks,

 

Jim


Accepted Solutions
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GoPro
Posts: 17,406

Re: Cant update my hero3.

Hi @jimg0325

 

Try doing a full format on your SD cards using a computer.

It is also important that you are using a recommended SD card.

Should it still be the same, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 17,406

Re: Cant update my hero3.

Hi @jimg0325

 

Try doing a full format on your SD cards using a computer.

It is also important that you are using a recommended SD card.

Should it still be the same, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej