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Tourist
Posts: 7

Cant track my order

Hello, I have recently placed and order with you for a hero 8 that was supposed to be next day delivery as i need it for the weekend and two days later ive still not had any confirmation of postage. i have also been trying for 8 hours today to get in contact with your team via your recommend link and nothing seems to be happening. Any help would be greatly appreciated?

 

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GoPro
Posts: 15,313

Re: Cant track my order

Hello, @fireygorge48264. we see your order in the system. It is currently in progress and should proceed as normal. We also see your callback request in the queue. Rest assured that an agent will reach out to you once one is available. Please keep the lines open. Thanks!

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Tourist
Posts: 7

Re: Cant track my order

Hello, can you tell me when it is supposed to be delivered as I paid for next day delivery?
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Tourist
Posts: 7

Re: Cant track my order

@mariustanya

Any update?

 

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Adventurer
Posts: 13,432

Re: Cant track my order

Please choose chat many report the phones over loaded. and  chat online with a rep as they answer within 10 seconds

 

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Tourist
Posts: 7

Re: Cant track my order

The issue with that is i have been trying constantly for the past two days to get through to someone on the chat but it just says all advisors are currently busy?

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Adventurer
Posts: 13,432

Re: Cant track my order

I   so incorrectly do things and i get through why was that?

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Tourist
Posts: 7

Re: Cant track my order

Ive no idea mate gonna try what you did now see if its some bug in the system, im in the UK if that makes any difference.