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Tourist
Posts: 6
Accepted Solution

Cant load video into my iPhone 6S Plus via Capture app

Hi. I cannot load video from Hero 5 Black into my iPhone 6S Plus via Capture app. I have tried with both 4K and 1080P but the Capture app get the error "Failed: Video not supported". 

Can you help me out? Photos do load correctly - it is only video, that I cannot download to my iPhone (running iOS 10).

IMG_9187.PNG

Accepted Solutions
Hiker
Posts: 15

Re: Cant load video into my iPhone 6S Plus via Capture app

This will happen when the phone doesn't support the recording format in which you are recording at.

 

Try recording at 1080P at 30FPS and see what happens as this is the only one I have found so far to actually work :/

 

The 6S Plus has 4K Recording but depending on the App which may be the cause could be stopping the download as the App is saying the phone isn't capable of that format.

 

Try each Format 4K 2.7K 2.7K 4:3 1440K 1080P and see what one works best and record at that setting and download that or wait till home at the PC to download.

View solution in original post

GoPro Community Manager
Posts: 5,853

Re: Cant load video into my iPhone 6S Plus via Capture app

@fireyvista3108 - Here's the article about what resolutions are and are not supported: https://gopro.com/help/articles/Question_Answer/Supported-Resolutions-for-Copy-and-Share-in-Capture

 

For Android, it's a bit more inconsistent. Our team at https://gopro.com/help/PKBContactus may be able to troubleshoot it with you.

 

View solution in original post


All Replies
Hiker
Posts: 15

Re: Cant load video into my iPhone 6S Plus via Capture app

This will happen when the phone doesn't support the recording format in which you are recording at.

 

Try recording at 1080P at 30FPS and see what happens as this is the only one I have found so far to actually work :/

 

The 6S Plus has 4K Recording but depending on the App which may be the cause could be stopping the download as the App is saying the phone isn't capable of that format.

 

Try each Format 4K 2.7K 2.7K 4:3 1440K 1080P and see what one works best and record at that setting and download that or wait till home at the PC to download.

Tourist
Posts: 6

Re: Cant load video into my iPhone 6S Plus via Capture app

[ Edited ]

Hi Jimmy

 

Thanx for the quick answer and explanation.

 

I have testedthe top-settings/quality and the following is working:

-2,7K 25 fps
-1080 50 fps
-1080 48 fps
-1080 25 fps

-1440 50 fps
-1440 48 fps
-1440 25 fps

 

It is a shame, that 2,7K at a higher fps or 4K does not work on iPhone. Hopefully they will in the future.

 

 

Sightseer
Posts: 2

Re: Cant load video into my iPhone 6S Plus via Capture app

Sam
Sightseer
Posts: 2

Re: Cant load video into my iPhone 6S Plus via Capture app

Heyy sorry for interrupt. Same goes to me. Im accidently record video at high resolution. I got an advice tu chnge the resolution at 1080p 30 . Yet my my video still cant be downloaded. What should i do T_____T
GoPro Community Manager
Posts: 5,853

Re: Cant load video into my iPhone 6S Plus via Capture app

@fireyvista3108 - Here's the article about what resolutions are and are not supported: https://gopro.com/help/articles/Question_Answer/Supported-Resolutions-for-Copy-and-Share-in-Capture

 

For Android, it's a bit more inconsistent. Our team at https://gopro.com/help/PKBContactus may be able to troubleshoot it with you.

 

Tourist
Posts: 2

Re: Cant load video into my iPhone 6S Plus via Capture app

I have the issue with downloading videos but to my ipad from the capture app. Is there a time limit? Resolutions don't seem to matter because my 3 minute video had no problems uploding but a 12 minute video fails every single time. Is there a limit?

Tourist
Posts: 2

Re: Cant load video into my iPhone 6S Plus via Capture app

Same thing with me. Would seem as though the length matters. All my videos are 1080p, 60fps but only the short ones load. What gives?