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Sightseer
Posts: 1

Cant get footage off hero 9

[ New ]

 my gopro isnt showing up on my computer. my computer is windows 10 and under devices and printers in control panel it shows the gopro hero 9 is connected but i cant access it or any of the files on it. i have changed the connection type on the gopro to mtp connection but it doesnt show up in file explorer. how do i get my videos off the gopro via my computer


Accepted Solutions
GoPro
Posts: 12,501

Re: Cant get footage off hero 9

[ New ]

Hello @sebastiana. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: Camera is not Recognized when Plugged into a Computer USB Port 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.

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Tourist
Posts: 7

Re: Cant get footage off hero 9

[ New ]

I had a simialr issue but it connected perfectly when I put the memory card in directly, rather than via the GoPro. Might be worth a try. 

GoPro
Posts: 12,501

Re: Cant get footage off hero 9

[ New ]

Hello @sebastiana. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: Camera is not Recognized when Plugged into a Computer USB Port 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.