Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 10
Accepted Solution

Cant find video files in computer (win8)

So them are in gopro5hero. But after iconnected gopro to computer I see HERO5BLACK but when I opened: This folder is empty!

why I cant find files? I reset wifi and connections, them are not on. Hard reset - does it  delete my files? I found files some days ago.


Accepted Solutions
Adventurer
Posts: 9,108

Re: Cant find video files in computer (win8)

The problem is with your computers and MTP transfer protocol. When you use and adapter the card is read as a drive. When you connect with the camera it's seen as a device and uses a different protocol (MTP). Your going to want to update your drivers.

View solution in original post


All Replies
Tourist
Posts: 10

Re: Cant find video files in computer (win8)

When I use card reader, windows and gopro quik found files! problem is gopro with card and usb-c. I have tried with two computer and with two cables, but no works.

Adventurer
Posts: 9,108

Re: Cant find video files in computer (win8)

The problem is with your computers and MTP transfer protocol. When you use and adapter the card is read as a drive. When you connect with the camera it's seen as a device and uses a different protocol (MTP). Your going to want to update your drivers.