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%3CLINGO-SUB%20id%3D%22lingo-sub-134598%22%20slang%3D%22en-US%22%3ECant%20find%20video%20files%20in%20computer%20(win8)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-134598%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20them%20are%20in%20gopro5hero.%20But%20after%20iconnected%20gopro%20to%20computer%20I%20see%20HERO5BLACK%20but%20when%20I%20opened%3A%20This%20folder%20is%20empty!%3C%2FP%3E%3CP%3Ewhy%20I%20cant%20find%20files%3F%20I%20reset%20wifi%20and%20connections%2C%20them%20are%20not%20on.%20Hard%20reset%20-%20does%20it%26nbsp%3B%20delete%20my%20files%3F%20I%20found%20files%20some%20days%20ago.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-134598%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-134611%22%20slang%3D%22en-US%22%3ERe%3A%20Cant%20find%20video%20files%20in%20computer%20(win8)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-134611%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20use%20card%20reader%2C%20windows%20and%20gopro%20quik%20found%20files!%20problem%20is%20gopro%20with%20card%20and%20usb-c.%20I%20have%20tried%20with%20two%20computer%20and%20with%20two%20cables%2C%20but%20no%20works.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-134662%22%20slang%3D%22en-US%22%3ERe%3A%20Cant%20find%20video%20files%20in%20computer%20(win8)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-134662%22%20slang%3D%22en-US%22%3EThe%20problem%20is%20with%20your%20computers%20and%20MTP%20transfer%20protocol.%20When%20you%20use%20and%20adapter%20the%20card%20is%20read%20as%20a%20drive.%20When%20you%20connect%20with%20the%20camera%20it's%20seen%20as%20a%20device%20and%20uses%20a%20different%20protocol%20(MTP).%20Your%20going%20to%20want%20to%20update%20your%20drivers.%3C%2FLINGO-BODY%3E
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Tourist
Posts: 10
Accepted Solution

Cant find video files in computer (win8)

So them are in gopro5hero. But after iconnected gopro to computer I see HERO5BLACK but when I opened: This folder is empty!

why I cant find files? I reset wifi and connections, them are not on. Hard reset - does it  delete my files? I found files some days ago.


Accepted Solutions
Adventurer
Posts: 10,685

Re: Cant find video files in computer (win8)

The problem is with your computers and MTP transfer protocol. When you use and adapter the card is read as a drive. When you connect with the camera it's seen as a device and uses a different protocol (MTP). Your going to want to update your drivers.

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All Replies
Tourist
Posts: 10

Re: Cant find video files in computer (win8)

When I use card reader, windows and gopro quik found files! problem is gopro with card and usb-c. I have tried with two computer and with two cables, but no works.

Adventurer
Posts: 10,685

Re: Cant find video files in computer (win8)

The problem is with your computers and MTP transfer protocol. When you use and adapter the card is read as a drive. When you connect with the camera it's seen as a device and uses a different protocol (MTP). Your going to want to update your drivers.