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Sightseer
Posts: 1

Cant download video from gopro app

Hello there,
Today i rec my first long video with my gopro hero 7 black in 2,7k 60 fps(tested also with 4k 30fps).When i go to download the video from gopro app on my iphone xs max i have noticed that there was 2 videos,one long 8min and the other 4min.When i choose to download the 8min video one message appear tells me that i must free space to my phone.My phone have 30gb at least free.When i press ok video start download and when finish a message appear told me:failed download
GoPro
Posts: 9,547

Re: Cant download video from gopro app

Hi @kostask8438

 

Would you be able to check the file size?

While the camera is paired, access Media. Tap on the file then tap on the menu on the upper left hand side then choose Info.

I have tested a 4GB file | 4K/30 | 8:52 long, was able to transfer it from the camera to the app.

Do you have the latest GoPro app version installed?

 

 

Thanks!

Ej