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Sightseer
Posts: 1

Cant control or download Media from my Hero 8 with iOS App

Hey,

 

yesterday i got my Hero 8 and connected it with my iPhone via GoPro App. Everything went well. I could control the Camera or download Media.

Today i wanted to take some shots, but i cant control the Camera anymore.

I'm in the Cameras WiFi, and in the App there is the blue hook which says "connected", but when i press "Control GoPro" he always abort with "Something went wrong, couldn't connect..

I already deleted all connections (iPhone and Cam) and get back to factory defaults with the cam, but still nothing works.. :(

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GoPro
Posts: 6,097

Re: Cant control or download Media from my Hero 8 with iOS App

Hi @malter707,

 

Try this.

Open your phone's Bluetooth settings and then remove your camera. 

Open GoPro App and then remove or unpair your camera. 

 

On your camera:

Reset Wireless settings and then reset the camera to factory settings. 

Here's how to reset camera connection settings: https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

 

After that you should be able to pair it again. 

 

If issue persist manual firmware update should be performed. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

 

-Jay

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Sightseer
Posts: 1

Re: Cant control or download Media from my Hero 8 with iOS App

Anch'io ho lo stesso problema

ho già fatto tutto tante volte, ho anche aggiornato la fotocamera manualmente ma l'applicazione trova la gopro ma non riesce a connettersi per controlare la gopro neanche scaricare i file.

Quando vuole connettersi dice che la fotocamera non è accesa o WiFi è spenta, però tutto è a posto e non riesce a connettersi comunque.

cosa posso fare più di tutto che avete detto fin'ora?

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GoPro
Posts: 6,097

Re: Cant control or download Media from my Hero 8 with iOS App

@alit03143

If you already followed all troubleshooting steps I provided, it would be best to contact GoPro customer support for assistance.

https://gopro.com/help/ContactUs

 

-Jay