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Hiker
Posts: 8
Accepted Solution

Cant Reach Support - I Need a Connector Door that Broke Off while Opening It

Where and how can I get a new connector door covering and can I install it myself? I was in a Best Buy while on vacation in Albuquerque and was trying to find a new charging cable. The sales person who was supposed to be their GoPro expert opened the small door and it fell off. He got it back on but it fell off again and has been lost.

 

I have spent over 4 hours so far trying to reach someone. I am now quite familiar with Piano Sonata No. 13 in B-Flat Major, K.333:III. Allegretto Grazioso. Do you know that Allegretto Grazioso means, fairly fast and gracefully? Ironic isn't it.


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GoPro
Posts: 3,924

Re: Cant Reach Support - I Need a Connector Door that Broke Off while Opening It

Hi @rich285,

 

Sorry to hear about the door. If you so get through to support then they may be able to help you out with a replacement. 

 

Otherwise you can pick up a replacement here: https://shop.gopro.com/accessories-2/replacement-side-door-hero5-black/AAIOD-001.html

 

Best,

Ryan

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GoPro
Posts: 3,924

Re: Cant Reach Support - I Need a Connector Door that Broke Off while Opening It

Hi @rich285,

 

Sorry to hear about the door. If you so get through to support then they may be able to help you out with a replacement. 

 

Otherwise you can pick up a replacement here: https://shop.gopro.com/accessories-2/replacement-side-door-hero5-black/AAIOD-001.html

 

Best,

Ryan