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Sightseer
Posts: 1

Cannot upload Max vids to cloud

[ New ]

I can't upload Max videos to cloud.  Max is connected to power source and wifi.  Not uploading.


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GoPro
Posts: 25,269

Re: Cannot upload Max vids to cloud

[ New ]

Hi @imanb28

 

Do you see the upload initiating on the camera?

Is there a progress bar/prompt?

 

If nothing happens after plugging the camera, try resetting the camera then set up auto upload again.

For reference:

Reset Camera Settings

Auto upload your footage to the cloud

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 25,269

Re: Cannot upload Max vids to cloud

[ New ]

Hi @imanb28

 

Do you see the upload initiating on the camera?

Is there a progress bar/prompt?

 

If nothing happens after plugging the camera, try resetting the camera then set up auto upload again.

For reference:

Reset Camera Settings

Auto upload your footage to the cloud

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej