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Explorer
Posts: 12,475

Re: Cannot update Go Pro 7 Black

Hmm, not sure then.

I guess we'll be seeing more people coming here. Glad the manual update worked for you.
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Hiker
Posts: 11

Re: Cannot update Go Pro 7 Black

[ Edited ]

Updated yesterday with my iPad Air 2, no problem.

Adventurer
Posts: 10,926

Re: Cannot update Go Pro 7 Black

Best advice video tape it so we can see the issue.

Sightseer
Posts: 1

Re: Cannot update Go Pro 7 Black

I took a video.

 

https://youtu.be/CXeLZIFiHYg

Receive error message "Possible connection issue: We can't connect to your GoPro due to a potential Wi-Fi issue". This happens on home Wi-Fi (both 2.4 and 5 GHz) or on cellular with Wi-Fi on but not connected to home (so the GoPro Wi-Fi can connect). I've tried forgetting and reconnecting Wi-Fi on
GoPro
Posts: 4,804

Re: Cannot update Go Pro 7 Black

Thanks for sharing @crai6m4ck,

 

Please try to update it manually for now. 

 

We'll check if this is on the app. 

 

Regards,

-Jay