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Sightseer
Posts: 1

Cannot pair with gopro hero 8 black

Hi,

 

My GoPro Hero 8 Black just arrived from amazon.

Everything was working fine but when I tried to pair it with my LG V20 I could not.

 

First, the phone recognizes the camera, I click connect, the camera says "connection complete" with a green "v" mark

and then the app asks for a name, it doesn't matter if I pick a name or skip, it then starts loading until a while later it fails.

I reinstalled the app, tried with both 5ghz and 2ghz, did a factory reset, but nothing seemed to work, I thought it was an update issue so I downloaded the update and installed it on the micro sd disk, which then properly updated but the same issue remains.

 

I tried to pair the camera with a different phone (galaxy s7 edge) and it successfully paired.

 

I've been trying different approaches for about 8 hours now but I'm left helpless.

This is my first GoPro and I am not having a good time Cat Sad

Highlighted
GoPro
Posts: 6,097

Re: Cannot pair with gopro hero 8 black

Hi @peppyspiri5207,

 

Please try to contact GoPro customer support so that they could check. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay