Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 8

Re: Cannot get videos off of Camera

Micro SD XC 256GB card. Using filefinder shows up as the same issue where I see the files on the flash drive but the folder says zero bytes in each video and image file.

 

I have not tried another computer.

GoPro
Posts: 5,426

Re: Cannot get videos off of Camera

 

Hi @nicedawn44864,

 

How about physical lock?

Please check your SD card if the physical lock is switched off. 

 

It's a small lever on the side of your SD card. 

 

Regards,

-Jay 

Tourist
Posts: 8

Re: Cannot get videos off of Camera

There is no physical lock on the Sd card.

GoPro
Posts: 12,209

Re: Cannot get videos off of Camera

 

Hi @nicedawn44864

 

Does your SD card say Extreme or Ultra?

Are you able to test it with a different computer?

This is just to isolate where the troubles might be.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Cannot get videos off of Camera

It doesn't say either. I have attached a picture of it. 

 

Furthermore, I tried it on my husband's Macbook pro and the same thing happened. The file folders are there but they all say "zero bytes" and no images or videos are there.

Tourist
Posts: 8

Re: Cannot get videos off of Camera

Image attached.

IMG_8781.jpg
Highlighted
Explorer
Posts: 12,793

Re: Cannot get videos off of Camera

Sorry to hear that you are having issues. If you are able to recover the files, throw out that card after you are done.  Using cheap SD cards is never a good idea, especially when capturing important moments. 

 

Please see this list for better options https://gopro.com/help/articles/Block/microSD-Card-Considerations

64GB cards tend to be the most reliable.