Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 4

Cannot get firmware?

I have been trying to download the latest firmware for my Hero 1 but your website asks for a 14 character serial number but mine is 13 characters?

 

James

GoPro
Posts: 3,924

Re: Cannot get firmware?

Hi @rockycave31537,

 

Make sure you are using this link!

 

https://gopro.com/update/original_hdhero

 

That should allow you to download the update.

 

Cheers,

Ryan

Tourist
Posts: 4

Re: Cannot get firmware?

Thats the same link ive been using BUT it asks for a 14 character serial number, mine is 13...

GoPro
Posts: 3,924

Re: Cannot get firmware?

Hi @rockycave31537,

 

Do you have a photo of your camera? That would help me to figure out what camera you have!

 

Best,

Ryan

Tourist
Posts: 4

Re: Cannot get firmware?

I was told it was the Hero HD 1, the model number on the bottom of the camera is YHDC5170.

 

Tried uploading photos from from my iPhone but all I get is an error:

 

The file 629F7DCE-CFEF-4730-BC6C-3FD2F1C07FA9.jpeg does not have a valid extension for an attachment and has been removed. jpg,gif,png are the valid extensions.

GoPro
Posts: 3,924

Re: Cannot get firmware?

Hi @rockycave31537,

 

If you get in touch with our Support Team they should be able to walk you though that update to get you squared away! https://gopro.com/help/ContactUs

 

Best,

Ryan