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Tourist
Posts: 4
Accepted Solution

Cannot find WiFi band 5G/2.4F in GoPro Fusion setting

Hi All

 

I got a question that why my GoPro fusion has no WiFi band option in setting’s section? I’d like to change WiFi band to try to connect remote controller. Does anyone know about it?


Accepted Solutions
GoPro
Posts: 8,988

Re: Cannot find WiFi band 5G/2.4F in GoPro Fusion setting

Hi @fastoasis1368

 

See if resetting the remote will help.

Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. 

Power the remote back on then proceed with the pairing process again.

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 2,446

Re: Cannot find WiFi band 5G/2.4F in GoPro Fusion setting

Hi @fastoasis1368,

 

The Fusion (if purchased in an applicable region) has the option to select the Wi-Fi band (5GHz or 2.4GHz). On your Fusion camera, go to Settings > Connect > Band. What options do you see?

 

What country are you located in? Some countries do not allow devices to emit a 5GHz Wi-Fi band, and the cameras sourced from within these countries will not show the option to select a Wi-Fi Band.


Kind Regards,
Ann

Tourist
Posts: 4

Re: Cannot find WiFi band 5G/2.4F in GoPro Fusion setting

Hi Ann

Thanks. I am from Taiwan but I bought this GoPro fusion in Japan. Does any Software update for this?
GoPro
Posts: 2,446

Re: Cannot find WiFi band 5G/2.4F in GoPro Fusion setting

@fastoasis1368, I got you. Japan is one of the countries restricting devices to emit a 5GHz Wi-Fi band so this explains why you're not seeing the option in the camera. We currently do not have any further information about future software updates regarding this. Anyhow, any update will be posted in the Software Update Release Information page on the website.

Tourist
Posts: 4

Re: Cannot find WiFi band 5G/2.4F in GoPro Fusion setting

@aenriquez  I had a GoPro WiFi remote controller from https://shop.gopro.com/International/accessories-2/smart-remote/ARMTE-002.html these days. I tried to pair my GoPro fusion with this remote controller, but it doesn't work. I found a solution from the troubleshooting page, it say we can try to change WiFi band (5GHz, 2.4GHz) to see if the connection will work. But as you know, this fusion cannot change WiFi band, do you have a any suggestion or solution for this? Thanks in advance.

GoPro
Posts: 8,988

Re: Cannot find WiFi band 5G/2.4F in GoPro Fusion setting

Hi @fastoasis1368

 

See if resetting the remote will help.

Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. 

Power the remote back on then proceed with the pairing process again.

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Cannot find WiFi band 5G/2.4F in GoPro Fusion setting

Hi Ej,

After reset the remote, it works for me. Now my fusion can pair with the remote. Thanks for your help.