07-26-2019 02:48 PM
I am using GoPro5 Black. With the android GoPro app I can connect to the camera, control it and view videos.
However, when I trim a video and try to Save to App it does not work. It either is stuck at 0% or says "There was a problem preparing your video".
If use the Share button the entire video is saved to app without a problem.
Otherwise the camera functions well.
What I have tried so far:
- Reisntalling the androif app.
- Clearing it's cache
- Removing the camera wifi network and re-pairing the app with the camera.
- I manually re-updated the firmware as per GoPro instuctions to see if it would make any doifference, it does not.
- The card is almost empty and I reformatted it too.
I am using one of the supported cards (SanDisk Extreme Pro SDXC UHS-I U3 A2 V30 128GB).
Everything works with the desktop software and usb, I can import, edit, add stickers.
Anything else I can try?
07-26-2019 03:21 PM - edited 07-26-2019 03:27 PM
I have tested trimming videos on a Samsung S8 and and a Huawei P9 and did not get the error.
What phone are you using?
To help isolate the issue, please try doing this on a different phone.
See if the same happens.
07-26-2019 03:53 PM
Thanks for getting back to us @coolalp771
This can possibly a compatibility issue.
Is it just the first time you are getting this error or has this worked before?
I'll also have this shared to the team.