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Sightseer
Posts: 2
Accepted Solution

Cannot connect hero+ to iPhone

Followed all instructions, initial attempt seemed to work ok but wouldnt accept password when connecting with wifi. Tried resetting & now app says cant find camera but all is as it should be. In wireless on the phone the camera is broadcasting an SSID


Accepted Solutions
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GoPro
Posts: 17,624

Re: Cannot connect hero+ to iPhone

 

Hi @redjump714

 

How was it?

If you are still having errors connecting, try forgetting the Bluetooth ID or Wi-Fi name of the camera.

Additional troubleshooting steps can be found here.

 

Thanks!

Ej

View solution in original post


All Replies
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GoPro
Posts: 6,097

Re: Cannot connect hero+ to iPhone

 

Hi @redjump714,

 

Please follow the manual update procedure: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-plus-lcd-Cameras

 

 

Please let us know.

 

Thanks,

-Jay 

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Sightseer
Posts: 2

Re: Cannot connect hero+ to iPhone

It updated itself after the first connection to a different iphone. My iphone cannot connect to it at all. It connects to the other one easily. Im now trying the new app setting in the wireless menu on the hero+. 

Highlighted
GoPro
Posts: 17,624

Re: Cannot connect hero+ to iPhone

 

Hi @redjump714

 

How was it?

If you are still having errors connecting, try forgetting the Bluetooth ID or Wi-Fi name of the camera.

Additional troubleshooting steps can be found here.

 

Thanks!

Ej