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Tourist
Posts: 5

Cannot connect Max to Quik App..?

[ New ]
This is on a Samsung Galaxy S4 (I know, an old phone). Regardless, connection speed is set to the 2.4 GHz option, on the camera, and the phone's WiFi is on..

What am I missing?

Accepted Solutions
GoPro
Posts: 23,056

Re: Cannot connect Max to Quik App..?

[ New ]

Hi @powwwers

 

Non-360 files shot on MAX should be recognized by Quik for desktop.

If the camera is not being detected, please go over the steps on Camera is Not Recognized on Quik for desktop - Mac

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!
Ej

View solution in original post


All Replies
Tourist
Posts: 5

Re: Cannot connect Max to Quik App..?

[ New ]
Also, yes, WiFi is enabled on the camera, as well.
Tourist
Posts: 3

Re: Cannot connect Max to Quik App..?

[ New ]

If im not wrong the gopro max can connect just to the gopro app, which requires nougat (android 7) or more.

But wait for some expert's answer

GoPro
Posts: 6,097

Re: Cannot connect Max to Quik App..?

[ New ]

Hi @powwwers,

 

 

Please check if your phone is compatible with the app.

https://gopro.com/help/articles/block/GoPro-Mobile-Apps-Compatibility

 

 

 

-Jay

Tourist
Posts: 5

Re: Cannot connect Max to Quik App..?

[ New ]
Thank you for the response, I figured it was the phone. No worries there, though the desktop app is the bigger concern as my pc meets system requirements and yet the desktop app is still giving me a slew of issues. Such as not recognizing the camera's media, and saying that the firmware is up to date when the camera prompts me otherwise to update it... The app doesn't even know which firmware version is on the camera now.

If an administrator can comment on that, I would appreciate it.
GoPro
Posts: 23,056

Re: Cannot connect Max to Quik App..?

[ New ]

Hi @powwwers

 

Non-360 files shot on MAX should be recognized by Quik for desktop.

If the camera is not being detected, please go over the steps on Camera is Not Recognized on Quik for desktop - Mac

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!
Ej