Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-270767%22%20slang%3D%22en-US%22%3ECannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270767%22%20slang%3D%22en-US%22%3E%3CP%3EPhone%3A%20Pixel%203%3C%2FP%3E%3CP%3EAndroid%20v9.0%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHero%207%20Black%20won't%20connect.%20I've%20tried%20both%20wifi%20bands%2C%20using%20the%20automated%20connection%20through%20app%2C%20and%20also%20manually%20connecting%20to%20the%20wifi%20and%20then%20opening%20app...no%20dice.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20searching%20around%20this%20seems%20to%20be%20a%20fairly%20consistent%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro%2C%20what%20is%20your%20remediation%20to%20this%20issue%3F%20I've%20talked%20to%20support%20and%20followed%20the%20generic%20troubleshooting%20guides%20without%20any%20luck.%20I'm%20not%20enjoying%20my%20%24400%20paperweight.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-270767%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270780%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270780%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F82491%22%20target%3D%22_blank%22%3E%40boldridge17001%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20know%20that.%3C%2FP%3E%0A%0A%3CP%3EWhat%20I%20can%20do%20is%20I'll%20send%20this%20to%20our%20team%20so%20that%20we%20can%20check.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20to%20check%20if%20your%20camera%20will%20pair%20or%20connect%20to%20other%20device.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20not-%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20would%20suggest%20to%20continue%20working%20with%20our%20customer%20support%20team.%3C%2FP%3E%0A%0A%3CP%3EThey%20might%20conduct%20their%20research%20as%20well.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307238%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307238%22%20slang%3D%22en-US%22%3EI%20have%20exactly%20the%20same%20problem%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307374%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307374%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91843%22%20target%3D%22_blank%22%3E%40fastoasis13517%3C%2FA%3E.%20If%20you%20have%20not%20done%20them%20yet%2C%20the%20steps%20to%20fix%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%26nbsp%3Bwill%20help%20fix%20the%20issue.%20Should%20you%20continue%20to%20experience%20the%20same%20problem%2C%20our%20Support%20team%20may%20be%20reached%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20for%20further%20assistance.%20Best%20regards!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308338%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308338%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here%2C%20but%20mine%20connects%20for%20a%20bit%20then%20disconencts%20when%20stading%20right%20next%20to%20it.%20(lost%20singnal)%26nbsp%3B%3CBR%20%2F%3EI%20will%20try%20the%20fix%20above.%26nbsp%3B%3CBR%20%2F%3E-James%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308339%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308339%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92154%22%20target%3D%22_blank%22%3E%40epicdawn68627%3C%2FA%3E.%20Let%20us%20know%20how%20it%20works%20out%20for%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320962%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320962%22%20slang%3D%22en-US%22%3EHello%2C%20I%20have%20exactly%20the%20same%20problem%20after%20switching%20from%20iPhone%207%20to%20Pixel%203.%20Factory%20resetting%20the%20camera%20didn't%20helped%20too.%20Please%20advise.%20Thanks!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321020%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321020%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20All%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGood%20news%2C%20my%20Hero%207%20Black%20can%20connect%20to%20the%20Pixel%203%20now%20after%20I%20accidentally%20stumbled%20on%20an%20old%20thread%2C%20someone%20with%20a%20Huawei%20phone%2C%20suggested%20a%20phone%20restart.%20Geez%2C%20that%20was%20an%20easy%20fix.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321043%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321043%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20sharing%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F95896%22%20target%3D%22_blank%22%3E%40herochen%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20will%20be%20a%20great%20help%20for%20other%20users%20who%20may%20be%20experiencing%20the%20same.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-340532%22%20slang%3D%22fr-FR%22%3ECan%20not%20connect%20Hero%207%20Black%20to%20Pixel%203%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340532%22%20slang%3D%22fr-FR%22%3E%3CP%3EThanks%2C%20I%20had%20the%20same%20problem%2C%20and%20I%20confirmed%20by%20just%20restarting%20the%20Pixel%203%2C%20it%20was%20successful%20connect%20to%20the%20Hero%207.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 10,651

Re: Cannot connect Hero 7 Black to Pixel 3

Thanks for sharing @herochen

 

This will be a great help for other users who may be experiencing the same.

 

Regards,

Ej

Sightseer
Posts: 1

Re: Cannot connect Hero 7 Black to Pixel 3

Thanks, I had the same problem, and I confirm by just restarting the Pixel 3, it successful connect to the Hero 7.