12-07-2018 02:04 PM
Phone: Pixel 3
Hero 7 Black won't connect. I've tried both wifi bands, using the automated connection through app, and also manually connecting to the wifi and then opening app...no dice.
In searching around this seems to be a fairly consistent issue.
GoPro, what is your remediation to this issue? I've talked to support and followed the generic troubleshooting guides without any luck. I'm not enjoying my $400 paperweight.
12-07-2018 02:37 PM
Sorry to know that.
What I can do is I'll send this to our team so that we can check.
Please try to check if your camera will pair or connect to other device.
I would suggest to continue working with our customer support team.
They might conduct their research as well.
02-17-2019 09:32 AM
03-21-2019 08:00 AM
Good news, my Hero 7 Black can connect to the Pixel 3 now after I accidentally stumbled on an old thread, someone with a Huawei phone, suggested a phone restart. Geez, that was an easy fix.