Cannot connect Hero 7 Black to Pixel 3 [ New ]

[boldridge17001]

Phone: Pixel 3

Android v9.0

Hero 7 Black won't connect. I've tried both wifi bands, using the automated connection through app, and also manually connecting to the wifi and then opening app...no dice.

In searching around this seems to be a fairly consistent issue.

GoPro, what is your remediation to this issue? I've talked to support and followed the generic troubleshooting guides without any luck. I'm not enjoying my $400 paperweight.

[herochen · Accepted solution]

Hello All,

Good news, my Hero 7 Black can connect to the Pixel 3 now after I accidentally stumbled on an old thread, someone with a Huawei phone, suggested a phone restart. Geez, that was an easy fix.

[jayr3438]

Hi @boldridge17001,

Sorry to know that.

What I can do is I'll send this to our team so that we can check.

Please try to check if your camera will pair or connect to other device.

If not-

I would suggest to continue working with our customer support team.

They might conduct their research as well.  

Thanks,

-Jay 

[fastoasis13517]

I have exactly the same problem

[mariustanya]

Hello @fastoasis13517. If you have not done them yet, the steps to fix here will help fix the issue. Should you continue to experience the same problem, our Support team may be reached through https://gopro.com/help/ContactUs for further assistance. Best regards! 

[epicdawn68627]

Same issue here, but mine connects for a bit then disconencts when stading right next to it. (lost singnal) 
I will try the fix above. 
-James

[mariustanya]

Thanks, @epicdawn68627. Let us know how it works out for you. 

[herochen]

Hello, I have exactly the same problem after switching from iPhone 7 to Pixel 3. Factory resetting the camera didn't helped too. Please advise. Thanks!

[herochen · Accepted solution]

Hello All,

Good news, my Hero 7 Black can connect to the Pixel 3 now after I accidentally stumbled on an old thread, someone with a Huawei phone, suggested a phone restart. Geez, that was an easy fix.