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%3CLINGO-SUB%20id%3D%22lingo-sub-309989%22%20slang%3D%22en-US%22%3ECannot%20conect%20to%20HERO6%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309989%22%20slang%3D%22en-US%22%3EHey%20guys%2C%20i%20spent%203%20hours%20of%20trying%20to%20connect%20to%20my%20HERO6.%20Last%205%20months%20gopro%20worked%20fanstastic%20but%20now%2C%20i%20cannot%20connect.%20I%20tried%20ABSOLUTELY%20everything%20from%20support%20website%20-%20from%205%20to%202.4%20ghz%2C%20restarting%20gopro%20settings%2C%20restarting%20iphone%208%20settings%2C%20deleting%20settings%2C%20buttery%20replacing%2C%20everything%2C%20connect%20it%20with%2Fwithout%20bluetooth!!!%20In%20my%20iphone%20settings%20i%20can%20see%20that%20i%20am%20connected%20to%20gopro%2C%20in%20gopro%20app%20i%20can%20see%20this%20blue%20%E2%80%9Cwifi%E2%80%9D%20simbol%20which%20means%20that%20i%20am%20connected.%20But%20if%20i%20try%20to%20connect%20and%20download%20media.%20The%20white%20screen%20shows%20up%20with%20text%20that%20i%20have%20to%20connect%20to%20my%20gopro.%20Do%20you%20know%20what%20to%20do%3F%20(Sometimes%20i%20stay%20connected%20to%20my%20gopro%20even%20if%20camera%20is%20off).%20I%20triend%20anotrer%20phone%20but%20i%20got%20same%20resoults.%20%3A%2F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-309989%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310067%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20conect%20to%20HERO6%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310067%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92534%22%20target%3D%22_blank%22%3E%40greenhero01265%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20sorry%20to%20hear%20that%20you%20are%20experiencing%20problem%20connecting%20your%20camera%20to%20GoPro%20App.%20I%20appreciate%20you%20mentioning%20the%20troubleshooting%20steps%20that%20you%20already%20do%20to%20resolver%20this%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20sure%20that%20you%20were%20able%20to%20check%20this%20article%20because%20I%20can%20see%20that%20some%20of%20the%20troubleshooting%20steps%20you%20mentioned%20were%20here%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20may%20revisit%20the%20link%20and%20attempt%20to%20troubleshoot%20the%20issue.%20However%2C%20if%20all%20else%20failsl%3B%20you%20may%20contact%20the%20support%20team%20via%3A%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20would%20be%20best%20that%20you%20have%20the%20following%20information%3A%3CBR%20%2F%3E-%20Phone%20information%20(model%2C%20ios%20version)%3CBR%20%2F%3E-%20serial%20number%20of%20the%20camera%3CBR%20%2F%3E-%20software%20version%20of%20the%20camera%3CBR%20%2F%3E-%20software%20version%20of%20the%20app%3CBR%20%2F%3E-%20proof%20of%20purchase%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%2C%3CBR%20%2F%3E%3CBR%20%2F%3EV.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1

Cannot conect to HERO6

Hey guys, i spent 3 hours of trying to connect to my HERO6. Last 5 months gopro worked fanstastic but now, i cannot connect. I tried ABSOLUTELY everything from support website - from 5 to 2.4 ghz, restarting gopro settings, restarting iphone 8 settings, deleting settings, buttery replacing, everything, connect it with/without bluetooth!!! In my iphone settings i can see that i am connected to gopro, in gopro app i can see this blue “wifi” simbol which means that i am connected. But if i try to connect and download media. The white screen shows up with text that i have to connect to my gopro. Do you know what to do? (Sometimes i stay connected to my gopro even if camera is off). I triend anotrer phone but i got same resoults. :/
GoPro
Posts: 159

Re: Cannot conect to HERO6

Hi @greenhero01265,

I am sorry to hear that you are experiencing problem connecting your camera to GoPro App. I appreciate you mentioning the troubleshooting steps that you already do to resolver this issue.

I am sure that you were able to check this article because I can see that some of the troubleshooting steps you mentioned were here:
https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

You may revisit the link and attempt to troubleshoot the issue. However, if all else failsl; you may contact the support team via:https://gopro.com/help/ContactUs

It would be best that you have the following information:
- Phone information (model, ios version)
- serial number of the camera
- software version of the camera
- software version of the app
- proof of purchase

Thanks,

V.