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Tourist
Posts: 1

Cannot conect to HERO6

Hey guys, i spent 3 hours of trying to connect to my HERO6. Last 5 months gopro worked fanstastic but now, i cannot connect. I tried ABSOLUTELY everything from support website - from 5 to 2.4 ghz, restarting gopro settings, restarting iphone 8 settings, deleting settings, buttery replacing, everything, connect it with/without bluetooth!!! In my iphone settings i can see that i am connected to gopro, in gopro app i can see this blue “wifi” simbol which means that i am connected. But if i try to connect and download media. The white screen shows up with text that i have to connect to my gopro. Do you know what to do? (Sometimes i stay connected to my gopro even if camera is off). I triend anotrer phone but i got same resoults. :/
GoPro
Posts: 159

Re: Cannot conect to HERO6

Hi @greenhero01265,

I am sorry to hear that you are experiencing problem connecting your camera to GoPro App. I appreciate you mentioning the troubleshooting steps that you already do to resolver this issue.

I am sure that you were able to check this article because I can see that some of the troubleshooting steps you mentioned were here:
https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

You may revisit the link and attempt to troubleshoot the issue. However, if all else failsl; you may contact the support team via:https://gopro.com/help/ContactUs

It would be best that you have the following information:
- Phone information (model, ios version)
- serial number of the camera
- software version of the camera
- software version of the app
- proof of purchase

Thanks,

V.