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%20this%20correct%20when%20you%20look%20at%20your%20memory%20card%20you%20and%20see%20three%20folders%26nbsp%3B%20DCIM%2C%20MISC%20and%20UPDATE%20in%20there.%26nbsp%3B%20Here's%20a%20video%20link%20to%20help%20you%20update%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DzebfWrf_ebE%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DzebfWrf_ebE%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20note%20that%20contact%20options%20are%20available%20for%20all%20Customers%20providing%20you%20use%20the%20link%20below.%26nbsp%3B%20There%20is%20no%20requirement%20to%20get%20an%20%22upgrade%22%20to%20use%20the%20contact%20options%20or%20the%20customer%20support%20line.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338154%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20Update%20GoPro%205%20Black%20No%20Matter%20Which%20Method%20I%20Try%2C%20and%20there%20are%20so%20many%20things%20wrong%20wit%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338154%22%20slang%3D%22en-US%22%3E%3CP%3EI%20did%20the%20manual%20update%20a%20second%20time%2C%20and%20it%20worked.%20What%20appeared%20to%20happen%20the%20first%20time%20was%20that%20windows%20renamed%20the%20file%20from%20UPDATE%20to%20UPDATE%20(2)%20and%20once%20the%20file%20name%20was%20changed%2C%20the%20GoPro%20Camera%20didn't%20recognize%20the%20file.%20I%20deleted%20all%20the%20downloads%20from%20my%20computer%20and%20downloaded%20again%2C%20and%20it%20seems%20to%20have%20worked%20now.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20still%20curious%20whey%20the%20protective%20front%20lens%20cover%20cracks%20so%20easily%20though.%20I've%20had%20to%20purchase%20two%20of%20them%20to%20have%20one%20as%20backup%2C%20because%20it%20takes%20nothing%20for%20them%20to%20crack%2C%20even%20with%20a%20scratch-proof%20shield%20on%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338155%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20Update%20GoPro%205%20Black%20No%20Matter%20Which%20Method%20I%20Try%2C%20and%20there%20are%20so%20many%20things%20wrong%20wit%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338155%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%20so%20something%20very%20simple%20was%20overlooked.%26nbsp%3B%20%26nbsp%3B%20the%20filefolder%20must%20be%20named%20correctly%20like%20said%2C%20can%20be%20named%20in%20Caps%20or%20uncaps%20and%20it%20works.%26nbsp%3B%20%26nbsp%3Bglad%20you%20resolved%20your%20own%20issue%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338164%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20Update%20GoPro%205%20Black%20No%20Matter%20Which%20Method%20I%20Try%2C%20and%20there%20are%20so%20many%20things%20wrong%20wit%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338164%22%20slang%3D%22en-US%22%3E%3CP%3EGreat%20to%20know%20that%20the%20camera%20is%20finally%20manually%20updated.%20How%26nbsp%3Bis%20your%20camera%20used%3F%20The%20protective%20lens%26nbsp%3Bis%20made%20with%20Corning%20Gorilla%20Glass%20for%20exceptional%20strength%20and%20should%20not%20crack%2Fbreak%20as%20easily%20as%20described.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338170%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20Update%20GoPro%205%20Black%20No%20Matter%20Which%20Method%20I%20Try%2C%20and%20there%20are%20so%20many%20things%20wrong%20wit%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338170%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20found%20that%20if%20the%20very%20edge%20of%20the%20glass%20gets%20tapped%20with%20a%20rock%2C%20it%20will%20send%20a%20crack%20across%20the%20lens.%20One%20time%20I%20set%20the%20camera%20on%20a%20rock%20and%20it%20rolled%20over.%20A%20tiny%20point%20of%20rock%20touched%20the%20very%20edge%20of%20the%20glass%2C%20at%20the%20frame%2C%20and%20it%20sent%20a%20couple%20of%20cracks%20across%20the%20glass.%20The%20second%20time%20the%20camera%20swung%20slightly%20against%20a%20rock%20and%20it%20caught%20the%20actual%20inner%20edge%20of%20the%20frame%20that%20holds%20the%20glass%2C%20and%20it%20sent%20a%20crack%20across%20the%20lens.%20It%20is%20clearly%20a%20weak%20spot%20in%20the%20glass%2C%20or%20the%20frame%20needs%20to%20have%20some%20kind%20of%20rubber%20buffer%20on%20the%20outside%20edge%20to%20ab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Reply
Tourist
Posts: 4
Accepted Solution

Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong with it

My GoPro 5 Black has numerous things going wrong with it all the time. I'm sick of it, but I've lived with it for almost a year because no matter what I do I cannot update the firmware, and clearly it needs it.

1) I have downloaded the Quick program for my laptop, but it will not work on my Windows 10 laptop x 64. All I get is a white screen. I tried it countless times over the past year, hoping that maybe one day they will have fixed the program. Ha haaaaaaaaa. What a joke!

2) I have downloaded the app to my android device, connected my camera, and NOTHING happens. Zero, nada, ziltch! No update at all.

3) I have done the manual update to the best of my ability. None of the instructions on the GoPro page actually match up with my laptop, but I think I got it right. Anyhow, I put the unzipped files onto my Micro SD as per instructions, insert in camera, and what happens. You got it NOTHING!!!!

I am pretty sick of this. And why do we have to pay for an upgraded account in order to get HELP??? My camera isn't even a year old, and the only way I can get help is through this forum. That sucks. No Chat available unless you can afford to upgrade. What the!!!

 

I also have a comment for GoPro (if anyone there reads this). I have now cracked two front lenses. Each time the edge of the lens barely touched a rock, and the lens cracked. I have a protective cover on it, but that doesn't help at all when it cracks just because the outer edge gets a tiny bump. For a camera that is supposed to be rugged for the outdoors, this really shocks me! I am truly astounded, I mean it barely touched a rock both times. Sigh. I suppose its a great way to make more money. Sigh!

 

I hope someone on this forum can help me since I can't get help from the company I purchased this camera from. Sigh! If you can help, I truly, truly appreciate it. I am pretty desperate now.


Accepted Solutions
Nomad
Posts: 1,003

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

1) I have downloaded the Quick program for my laptop, but it will not work on my Windows 10 laptop x 64. 

You should probably list the specs of your laptop as well as the windows build number that you're running.  I have Quik on my Laptop and it runs fine with no issues.

 

2) I have downloaded the app to my android device, connected my camera, and NOTHING happens. Zero, nada, ziltch! No update at all.

This is why you need to do the manual update.

 

3) I have done the manual update to the best of my ability. None of the instructions on the GoPro page actually match up with my laptop, but I think I got it right. Anyhow, I put the unzipped files onto my Micro SD as per instructions, insert in camera, and what happens. You got it NOTHING!!!!

That's because you did not follow the instructions.  You need to unzip the update package and copy it to the root directory of your GoPro's memory card.  You'll know you've done this correct when you look at your memory card you and see three folders  DCIM, MISC and UPDATE in there.  Here's a video link to help you update

https://www.youtube.com/watch?v=zebfWrf_ebE

 

Please note that contact options are available for all Customers providing you use the link below.  There is no requirement to get an "upgrade" to use the contact options or the customer support line.

https://gopro.com/help/ContactUs

 

 

View solution in original post

Tourist
Posts: 4

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

I did the manual update a second time, and it worked. What appeared to happen the first time was that windows renamed the file from UPDATE to UPDATE (2) and once the file name was changed, the GoPro Camera didn't recognize the file. I deleted all the downloads from my computer and downloaded again, and it seems to have worked now.

 

I am still curious whey the protective front lens cover cracks so easily though. I've had to purchase two of them to have one as backup, because it takes nothing for them to crack, even with a scratch-proof shield on it.

View solution in original post


All Replies
Nomad
Posts: 1,003

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

1) I have downloaded the Quick program for my laptop, but it will not work on my Windows 10 laptop x 64. 

You should probably list the specs of your laptop as well as the windows build number that you're running.  I have Quik on my Laptop and it runs fine with no issues.

 

2) I have downloaded the app to my android device, connected my camera, and NOTHING happens. Zero, nada, ziltch! No update at all.

This is why you need to do the manual update.

 

3) I have done the manual update to the best of my ability. None of the instructions on the GoPro page actually match up with my laptop, but I think I got it right. Anyhow, I put the unzipped files onto my Micro SD as per instructions, insert in camera, and what happens. You got it NOTHING!!!!

That's because you did not follow the instructions.  You need to unzip the update package and copy it to the root directory of your GoPro's memory card.  You'll know you've done this correct when you look at your memory card you and see three folders  DCIM, MISC and UPDATE in there.  Here's a video link to help you update

https://www.youtube.com/watch?v=zebfWrf_ebE

 

Please note that contact options are available for all Customers providing you use the link below.  There is no requirement to get an "upgrade" to use the contact options or the customer support line.

https://gopro.com/help/ContactUs

 

 

Tourist
Posts: 4

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

I did the manual update a second time, and it worked. What appeared to happen the first time was that windows renamed the file from UPDATE to UPDATE (2) and once the file name was changed, the GoPro Camera didn't recognize the file. I deleted all the downloads from my computer and downloaded again, and it seems to have worked now.

 

I am still curious whey the protective front lens cover cracks so easily though. I've had to purchase two of them to have one as backup, because it takes nothing for them to crack, even with a scratch-proof shield on it.

Adventurer
Posts: 9,224

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

  so something very simple was overlooked.    the filefolder must be named correctly like said, can be named in Caps or uncaps and it works.   glad you resolved your own issue?

Highlighted
GoPro
Posts: 7,857

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

Great to know that the camera is finally manually updated. How is your camera used? The protective lens is made with Corning Gorilla Glass for exceptional strength and should not crack/break as easily as described. 

Tourist
Posts: 4

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

I've found that if the very edge of the glass gets tapped with a rock, it will send a crack across the lens. One time I set the camera on a rock and it rolled over. A tiny point of rock touched the very edge of the glass, at the frame, and it sent a couple of cracks across the glass. The second time the camera swung slightly against a rock and it caught the actual inner edge of the frame that holds the glass, and it sent a crack across the lens. It is clearly a weak spot in the glass, or the frame needs to have some kind of rubber buffer on the outside edge to absorb impact. Neither of these incidents were a hard hit, which is why I'm so surprised. They were tiny taps, but both hit a weak spot that seems to be on the inner edge of the frame.

Explorer
Posts: 11,658

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

Good thing the protective lens is replaceable and cheap (with GoPro Plus it's only $9).

I actually purchased backup protective lens for my HERO5, HERO6, and now HERO7. I got some micro pitting in the protective lens on the HERO5 after a few years of surfing, ATV riding in the dunes, mountain biking, and use on my Karma drone, but no cracks. If the three, I've only had to replace the one, and honestly it was probably fine for my use.
Adventurer
Posts: 9,224

Re: Cannot Update GoPro 5 Black No Matter Which Method I Try, and there are so many things wrong wit

Awesome to know 9.00 but what is the monthly cost of plus?  $4.99 a month that really is $14.99 for the lens, where as the  lens replacement can cost $13.49?  Why not look into a  bumper

 

https://www.ebay.com/itm/Gopro-Hero-5-6-7-Lens-Protector-Bumper-Rugged-TPU/113127373155?hash=item1a5...

 

Awesome to have  the plus do not get me wrong just saying certain things are cheaper .