Cannot Pair with my Iphone XSMax to my Hero2018 [ New ]

[marjcars81]

,

I cannot get the GoPro app on my iPhone XS Max to connect to my Hero 2018 camera.
It comes up with an error saying "Cannot connect to *NETWRK NAME*. Incorrect Password".

I have scoured the web and done everything that has been recommended:
- Forgot GoPro WIFI on iPhone
- Forgot GoPro Bluetooth on iPhone
- Factory reset GoPro
- Deleted / redownloaded GoPro App on iPhone
- Updated GoPro firmware
- Tried to connect directly to the GoPro wifi without the app
- Used the Reset Connections on the GoPro
etc.

NOTHING IS WORKING!

Please advise, and please do not recommend something i have already tried above - all combinations of this has been tried for a good 3-4 hours.

Thank you

[mariustanya]

Hello @marjcars81. Appreciate you going through recommended troubleshooting steps. See if going through the following will help: after updating to the latest version of the app (version 5.2.2), restart your phone and try pairing again following the steps here. Let us know how it works out. Thanks!

[marjcars81]

Hi there! My app is updated already, actually i uninstalled it and installed it again, same thing happened, also my unit keeps on restarting, i don’t know what’s wrong with it.

[mariustanya]

Thank you for the update, @marjcars81. By unit, did you mean camera or phone? Which OS is your XSMax running on? Also, which SD card are you using in the camera? Is it among the recommended cards here? 

[marjcars81]

My camera. It’s an IOS 12.2, im using my old sd card from my hero5 it’s sandisk extreme 64gb 3. Since i bought this last year it was working fine, February 2019 i can still use it hassle free, not until now that i updated the app and my IOS. And my camera now is always restarting every now and then, it really bothers me when i’m recording a video. If this can’t be fixed, maybe this is my last time im going to purchase an unit from gopro. My gopro hero 5, just as the warranty was finished, water seeped into my unit, and now this happened, soooo frustrating and stressful

[mariustanya]

Thank you for the quick reply, @marjcars81. As you mentioned, the camera is already updated. If it has not been done manually, please do so. There are instructions here to guide you through the process. This should help clear out the issue of the camera restarting frequently. As for the app, see if you will be able to pair successfully and view your media using a different phone (if available). We will pass along your feedback to the team for a closer look. We hope to hear back from you. Thanks!

[marjcars81]

Yes I aso tried connecting my camera to a different mobile phone, still not a success...

[aragon1006]

Thanks for getting back to us.

If you have tried the manual update and it's still the same, please reach out to our Support Team to move forward with this concern.

Please let them know of the troubleshooting steps taken or you may refer to them to this thread.

https://gopro.com/help/ContactUs

Regards,

Ej