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Anonymous
Posts: 0

Cannot Import HEVC to iPad Pro 12”

[ New ]

I’m new to GoPro and having a terrible first day.

 

ive setup protune and most of the basic settings. I then proceeded to do a test of each film mode, and then on to the transferring to iPad Pro.

 

First i attempted to use GoPro’s Quik app, but quickly found that the transfer is slow and only transfers a converted lower res file. Wtf? I’m about to go on holiday and need to offload the originals to my iPad for storage and edit/sharing. Why would they force you to downscale?

 

Anyway, that solution would not meet my requirements, so i next used the Apple lightning to SD reader (newer USB3 version) and the Sandisk MicroSD to SD adaptor that came with my microSD card. Finally this seemed promising as the Photos app popped open to the import page revealing the original files.

 

HOWEVER... i was disappointed to see that the files filmed in HEVC (4k60 and 1080p240) will not import. All other files filmed (4k30, 1080p30, 1080p60, and 1080p120) imported perfect;y. It is only the HEVC versions.

 

My iPad Pro 12” (2nd gen) is 100% capable of importimg/viewing/playing HEVC files, as i have done with HEVC files from my iPhone and my other camera. So why are these GoPro files not able to import?

GoPro
Posts: 27,100

Re: Cannot Import HEVC to iPad Pro 12”

[ New ]

 

Hi @Anonymous

 

Here are some links that may come handy:

HEVC Explained

Supported Resolutions for Copy and Share in the GoPro App

 

To view/play HEVC files, the videos need to be downloaded to the device.

 

In addition to this, make sure that the camera, the app and the OS are all up to date.

 

 

Thanks!

Ej

Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

[ New ]

Thanks for your reply, but unfortunately I’ve already checked both of those links before posting.

 

The first link you mentioned supports my comment in that the iPad Pro 12inch running latest iOS should support viewing HEVC videos from GoPro provided you copy it to your device (which is exactly what I’m trying to do). It also mentions if you use the GoPro apps then the HEVC will be converted (which is what I’m trying to avoid).

 

Your second link only refers to iPhone models, not iPads. However my iPad Pro is much more powerful than the iPhone X, and this link explains the iPhone X supports the playback of HEVC once copied to the local device (again what I’m trying to do). Therefore my iPad Pro should fail within the “YES” category.

 

i have searched the web high and low, and have reached out to several sites for support. All have resulted in no reply or no solution. This is beyond frustrating that the video can’t be transferrred, making my GoPro absolutely useless.

Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

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I have the same issue. Can’t figure it out.
But I haven’t bought an iPad Pro yet. But I want to buy one to edit 4K videos on the run instead of using a Mac/Pc.

I have found some YouTube users that show how to put GoPro 4K videos to the iPad Pro using Lightning to SD-Card reader, but I dont know if that is HEVC or H-264.


I want to film in 4K, put the files to Documents on the iPad pro and then edit them in LumaFusion. In 4K.

Please GoPro, can you answer us?
Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

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Using the Apple Lightning SD adaptor I’m ok to import 4K24 and 4k30, but NOT 4k60
Because it is recorded in HEVC.

I’ve contact Apple but they say it’s GoPro fault due to the way they write the file. I’ve yet to get any feedback from GoPro.

NOTE: i have a long workaround that does work if in dire need...
1. download the free app Myk on iPad or iPhone.
2. Connect to your GoPro WiFi, and Myk will let you import the HEVC in low res or FULL res.
3. Choose full res and choose to save within the Myk library (if you choose photos it will give error).
4. After it imports, you can copy to Files app for iCloud Drive or Dropbox or whatever.
5. Then disconnect from GoPro WiFi, and connect to normal WiFi so that iCloud or Dropbox can sync to cloud for backup.
6. Then you can share the file into app of house for editing such as LumaFusion.

Easy.... right? :(

GoPro please help us!
Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

[ New ]

Ok, so it's just 4K60 that is HEVC?

 

You dont have to do the long workaround everytime? It's just if you are saving and editing 4K60fps HEVC?

 

You can for instance import 4K30fps or 1920×1080 (full hd) directly to documents and edit them in Lumafusion?

 

Thank you for answering my questions. I'm about to buy a iPad Pro 10.5 and I want to be sure it can handle this type of work.

 

Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

[ New ]
HEVC/H265 is used for 4k60, 2.7k120, and 1080p240. If you shoot anything in these then you’ll have to use my long method to import.

Everything else is standard H264, and can very easily just plug into Apple lightning sd adaptor and import into photos, where you can then edit in any app.

Note that i have tried LumaFusion yet, as if i can’t get the HEVC to import easily i may just stick with laptop editing since most of my footage will be in HEVC.
Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

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Ok. Thank you.

But whitch app do you use to edit when using your long metod to import the HEVC files? iMovie? Is it good for editing? If not, which app do you recomend?
Explorer
Posts: 13,045

Re: Cannot Import HEVC to iPad Pro 12”

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Just to clarify, HEVC files are the following:
4K/60 (50 PAL)
4K (4:3)/30,24 (not the same as 4K/30) (25,24 PAL)
2.7 (4:3)/60 (50 PAL)
2.7/120 (100 PAL)
1080/240 (200 PAL)
Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

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Yes correct, i forgot about the 4:3 versions as i don’t use them.
Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

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I have not begun editing in any specific apps yet, as I just got the GoPro 1-2 weeks ago and have not travelled yet. I’ve been using my MacBook Pro while i figure out if i can get stuff onto the iPad easily. If i can, I’ll likely buy LumaFusion.
Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

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Ok. So if I import any of this I have to use the long metod?

 

What does this PAL thing means? I'm a complete amateur, so sorry for all this type of questions.

 

Can we agree that I can import 4K videos, slow motion and full hd to the iPad. Diffucult metod or the SD-Card reader, and then edit them in LumaFusion or iMovie?

 

I'm dont like 4:3 so much, I like 16:9.

 

And 21:9 will that be possible to shot with the GoPro?

Explorer
Posts: 13,045

Re: Cannot Import HEVC to iPad Pro 12”

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PAL is a frame rate used in most of the world outside of North America. If you look up NTSC vs PAL you will find more information, but it really isn't important unless you are filming in a PAL region with NTSC, which can cause flickering in the video when filming under artificial light.
Sightseer
Posts: 1

Re: Cannot Import HEVC to iPad Pro 12”

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I too was incredibly frustrated to find that my brand new iPad Pro 10.5 touted as the “laptop killer” was incable of being compatible with gopro’s hevc format. I did however find a solution using gnarbox, a rugged portable wireless smart hd.

“Have to sing your praises for saving me from a tough spot...long story short I do all my editing mobile using an iPad Pro 10.5 and LumaFusion...just bought a GoPro 7 and evidentially the hevc format isn’t cross compatible with iOS. Tried using my sd card lightning reader as well as through the GoPro app itself and it would not let me save any files to iPad. Luckily the gnarbox integration with LumaFusion allowed me to import the files I needed. Thanks for making this product!!!”

Hopefully GoPro/Apple figure their s$!t out and get this resolved.
Sightseer
Posts: 1

Re: Cannot Import HEVC to iPad Pro 12”

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GoPro this is definitely problem on your side. Please do not post obvious things like compatibility tables, because those are WRONG. HVEC import is not working on iPad Pro now. Videos are converted from H.265 (other name for HVEC) to older H.264 

Tell me please when you want to fix it. iPad Pro is supporting HVEC natively so there is no need to convert it to H.264 which takes long time for longer videos. 

 

I would expect that you (GoPro) respond with - yes, I know the problem and yes we are working on this. 

 

Thx

Explorer
Posts: 13,045

Re: Cannot Import HEVC to iPad Pro 12”

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@bravebluff54564

This is a member to member support community. 

If you want to leave feedback for GoPro you can do it here  https://gopro.com/feedback

Or you can reach their Support Team here  https://gopro.com/help/ContactUs

Tourist
Posts: 8

Re: Cannot Import HEVC to iPad Pro 12”

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Hello,

 

I encountered the same problem. Especially with 4:3 videos, as they are in HEVC already for lower resolutions and frame rates.

 

I am using a Ipad pro 10.5 inch (2017, so 2nd generation i guess).

 

What is interesting, is that for very short videos in 2.7k60fps4:3 (which is in HEVC according to gopro) it seems to work via the wireless transfer. Only for longer, and hence larger, videos it does not work and stops because of time out failure.

 

So from my experience, in general it seems possible to transfer those videos to an Ipad, but if its too big it fails.

Hiker
Posts: 323

Re: Cannot Import HEVC to iPad Pro 12”

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It's an Ipad thing. Apple have decided that certain I-devices have specific limitations and have put a block on anything higher being copied into the system folders or imported through the lighting connector.

I have an Ipad Mini 4 and ios block any 4k video and even 1080 100fps. I have a WD My Passport Pro which backs up the SD card and let's me connect with the My Cloud app over WiFi and download files into a My Cloud folder. I can also import it straight from the drive into my editor.

I'm using Lumifusion which I think is definitely one of the best mobile editors, if not the best. It's £20 which might be pricey for an app but this isn't an app. It's a fully fledged keyframable multi track NLE.

So far It's been able to take everything I've thrown at it including whacking a stack of effects on the clips any it's hardly raised a sweat.

There's also a lightning USB card reader that works with an app to allow you to import directly from the card but I haven't tested that yet.
Tourist
Posts: 1

Re: Cannot Import HEVC to iPad Pro 12”

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The same issue with iPad Pro 12.9 :(
But no problems with import of HEVC to iPhone X
Tourist
Posts: 3

Re: Cannot Import HEVC to iPad Pro 12”

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Same issue even with the 3rd generation Ipad!!

Highlighted
GoPro
Posts: 27,100

Re: Cannot Import HEVC to iPad Pro 12”

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Hi @loyalstoke88134 @snowywave7337

 

How are you trying to transfer the files?

See if changing the settings on your Photos/Camera app will work.

Settings> Camera> Format> High Efficiency

 

Please let me know if this works.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Cannot Import HEVC to iPad Pro 12”

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Of course it doesn´t work! HOW CAN GOPRO NOT KNOW THAT YOUR PRODUCT IS NOT FULLY COMPATIBLE WITH IPAD PRO???? I mean come on GoPro.. get better. Ever since I bought the Hero7 it has been frustration after frustraition every day. Every software you make is completly useless, everything is so slow and dificult and full of problems.... And than, when you come to a forum in search of an official answer, you find something like "oh, have you tryed updating your software?" followed by 500 costummers saying they are having the exact same problem! I´m so full of this BS

Sightseer
Posts: 1

Re: Cannot Import HEVC to iPad Pro 12”

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I agree. The GoPro site clearly says that HEVC files will work on the iPad Pro. I just purchaed a Hero 7 and it doesn't work with my iPad Pro either. It plays the video really well, but it won't let me share or transfer to an editing program. Ironically, I was able to get to work a little bit on an older Macobok Pro from 2015, but the video wasn't very smooth on playback. Has anyone found a solution to getting around this problem? Is GoPro working on a fix? 

GoPro
Posts: 19,776

Re: Cannot Import HEVC to iPad Pro 12”

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Hello @boligas and @agilebluff52510. Thank you for the feedback. We have reported this matter to the team. We will keep you posted once we hear back from them. In the meantime, please see if the suggested steps by other members on this thread will help. 

Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

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Sad thing is that it used to work. I would film 4k on my gopro hero 5 and import to my ipad pro 2nd gen with the lightning sd adapter. I would edit my content with Lumafusion with no issue.     

I think the issue is with IOS an not GoPro.

 

Its been months now and it still doesn't work.  

Explorer
Posts: 13,045

Re: Cannot Import HEVC to iPad Pro 12”

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The HERO5 didn't use HEVC
Anonymous
Posts: 0

Re: Cannot Import HEVC to iPad Pro 12”

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I'm not sure what changed then. I've reset my ipad i've also formated my sd card and no luck..  Now if I upload the large 4k video to a cloud service like google fotos or onedrive I am able to download to my ipad and edit my videos.. The issue is that uploading 4k content even with 50mb or 100mb of speed take alot of time. Before i would just plug in the Apple lightning adapter and it would take 5 to 10min max.

 

 

Tourist
Posts: 2

Re: Cannot Import HEVC to iPad Pro 12”

[ New ]

I've found a very easy work around for this issue without requiring any outside software, which takes a matter of seconds, IF you happen to own an iOS or Mac device that DOES correctly place the HEVC GoPro files (e.g., iPhone 7, 7+, 8, 8+, X, iPhone XS/XS Max, >=2006 Macbook Pro).

 

First, download the HEVC video (4k/60, 2.7k/60 etc.) to the device where it DOES work. If you're doing this on an iPhone, it will directly copy the images to your Photos. If you're copying your HVEC videos to a Mac, open the Photos app and import the files by dragging them into the Photos window.

 

In the case of a compatible iPhone (e.g, 8, X, XS, etc.)*, make sure in Settings->Photos, under "Transfer to Mac or PC" you have the "Automatic" setting enabled. Now, go to the HEVC video that you want to work on your GoPro, and choose to edit it. You only need to make the tiniest edit, like trimming a fraction of a second from the start or finish of the video. The iPhone will then ask to confirm saving this as a new file. Choose to continue. Voila, this new file will play on an iPad Pro. If you have iCloud Photos enabled, it will automatically copy to your iPad and work just fine. Otherwise, you'll have to get the file to you iPad another way (AirDrop perhaps). I guess what is happening is Apple is re-saving the file in an HEVC format that works properly on the iPad Pro, rather than the (apparently broken) GoPro HEVC format.

 

*I haven't tried this on a Mac, but the procedure is probably largely the same. The only issue is that the Photos app on the Mac seems to edit videos directly in-video, without saving as a new video first, and I'm not sure this is enough to "fix" the GoPro HEVC file by rewriting it as an Apple file. You may need to edit in QuickTime (included with the Mac) or make a copy of the file to make the above trick work.

Tourist
Posts: 2

Re: Cannot Import HEVC to iPad Pro 12”

[ New ]

@brothermand wrote:

I've found a very easy work around for this issue without requiring any outside software, which takes a matter of seconds, IF you happen to own an iOS or Mac device that DOES correctly place the HEVC GoPro files (e.g., iPhone 7, 7+, 8, 8+, X, iPhone XS/XS Max, >=2006 Macbook Pro).

 

First, download the HEVC video (4k/60, 2.7k/60 etc.) to the device where it DOES work. If you're doing this on an iPhone, it will directly copy the images to your Photos. If you're copying your HVEC videos to a Mac, open the Photos app and import the files by dragging them into the Photos window.

 

In the case of a compatible iPhone (e.g, 8, X, XS, etc.)*, make sure in Settings->Photos, under "Transfer to Mac or PC" you have the "Automatic" setting enabled. Now, go to the HEVC video that you want to work on your GoPro, and choose to edit it. You only need to make the tiniest edit, like trimming a fraction of a second from the start or finish of the video. The iPhone will then ask to confirm saving this as a new file. Choose to continue. Voila, this new file will play on an iPad Pro. If you have iCloud Photos enabled, it will automatically copy to your iPad and work just fine. Otherwise, you'll have to get the file to you iPad another way (AirDrop perhaps). I guess what is happening is Apple is re-saving the file in an HEVC format that works properly on the iPad Pro, rather than the (apparently broken) GoPro HEVC format.

 

*I haven't tried this on a Mac, but the procedure is probably largely the same. The only issue is that the Photos app on the Mac seems to edit videos directly in-video, without saving as a new video first, and I'm not sure this is enough to "fix" the GoPro HEVC file by rewriting it as an Apple file. You may need to edit in QuickTime (included with the Mac) or make a copy of the file to make the above trick work.


There's one more work-around, and that's to install the GoPro app on the iPad Pro itself and then download videos to the iPad Pro via the app directly from the GoPro. But, this is time-consuming.  When you download videos from the GoPro over its wifi and then save them to the phone and to Photos from there, the GoPro app converts the native HEVC file to H.264 and saves it to the iPad Pro in a playable format. However, this whole process takes a long time (GoPro wifi transfer is very slow and file conversion is very slow) and winds up with a non-HEVC file. My Mac tells me these H.264 files are actually *smaller* than the HEVC file, but still at 4k/60 or 2.7k/60, so I'm not sure if there's some quality loss or what -- I can't detect it on the iPad Pro. The above method, using an iPhone or Mac, saves a lot of time.

Sightseer
Posts: 1

Re: Cannot Import HEVC to iPad Pro 12”

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Guys I've tried something. I actually copied a 4k 60fps file shot on HERO 6 Black to my Macbook Pro and then Airdrop it to my iPad Pro 11" and then Airdrop ot back to my laptop to check the file format. It remained as HEVC. Would it be a problem on the card reader itself?

Tourist
Posts: 2

Re: Cannot Import HEVC to iPad Pro 12”

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So AirDrop doesn’t convert h.265 files to h.264?

 

 

And, uploading h.265 from GoPro can be done via LIGHTNING SD READER through h.265 capable phones, such as my iPhone X? I’ve been uploading via WiFi to my iPhone X and my WiFi is decent so it doesn’t take very long to upload videos. But doing it this way also keeps h.265 in original format?

 

Also, I upload my videos to iCloud Drive. I was reading somewhere else on GoPro that if you “save to files” h.265 straight from the GoPro app it preserves h.265 format. But if you upload from camera roll to iCloud Drive it “checks” the file and converts it to h.264 format. 

 

Can an anyone else confirm this please? 

Tourist
Posts: 2

Re: Cannot Import HEVC to iPad Pro 12”

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So I’ve been fiddling around with this for the last couple weeks and I may have figured out a solution combining the above solutions listed.

1. Download videos from Hero 7 using WiFi to HEVC compatible device (iPhone X in my case) using WiFi.
2. Share video to iCloud Drive.
3. Download video into iCloud Drive on iPad Pro.
4. Save video to iPad Pro.

If there is any downsizing going on, I sure as hell can’t tell. Shot a couple 2.7k in 240FPS and the videos look pretty **bleep** good on my 60 inch 4K LG.
Sightseer
Posts: 1

Re: Cannot Import HEVC to iPad Pro 12”

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I just ran into this same issue. I have an iPhone X and a 12.9 inch iPad Pro first GEN. When I use the SD card Lightning adapter to import HEVC files into the iPad Pro they fail. However if I import them into my iPhone X it works. And then I just let everything sync to iCloud from there. I’m not sure why it won’t work on the iPad Pro but this workaround isn’t too bad .