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Tourist
Posts: 2

Cannot Import Files - GoPro 8 Black - Windows App

[ New ]

Good Evening,

 

I have downloaded and installed the Windows GoPro Quik app and my computer more than meets the minimum requirements.  When I:
1. Plug my camera into my computer.
2. Turn the camera on.

My GoPro says "USB CONNECTED" but I am never prompted by the app to "Import Files".

Tourist
Posts: 2

Re: Cannot Import Files - GoPro 8 Black - Windows App

[ New ]

so, I've the some problems. Reinstalation GoPro Quick doesn't work. I tried 3 USB ports, original cable and Samsung cable. I can not see Gopro im my file explorator, om my discs manager. With Wifi and without wifi.

 

I have no idea for solution :(

GoPro
Posts: 6,097

Re: Cannot Import Files - GoPro 8 Black - Windows App

[ New ]

Hi @bartlomiej386,

 

Please try this. 

Create a new user user profile (Local Account) on your computer. 

After creating new user account please try this: https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

If issue persist please watch this: https://www.youtube.com/watch?v=uem6BbNEj-I&t=1s

 

 

-Jay

Tourist
Posts: 2

Re: Cannot Import Files - GoPro 8 Black - Windows App

[ New ]

These steps did not resolve the issue.

I have ordered an external media card reader from Amazon and will try this method upon arrival.

Tourist
Posts: 2

Re: Cannot Import Files - GoPro 8 Black - Windows App

[ New ]

So, it works with external USB hub. Camera is shown as a additional storage, not as a GoPro. I can copy the file with this method.