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Sightseer
Posts: 1

Canceling Subscription

I sold my GoPro to my friend a while ago and thought I deleted my account but I am still getting charges for this subscription. When I click subscription in the settings on both my computer and the app nothing pops up. I do not want to keep getting charges since I am no longer using the account and was wondering if I delete the account completely will it stop my subscription or will I need to cancel before I delete it? When I hit delete account it said I would no longer have access and I dont want to lock myself out before I know for sure that the charges will stop. Thanks in advance. 

GoPro
Posts: 4,576

Re: Canceling Subscription

 

Hi @alexao070

 

You should be able to unsubscribe using the platform that you used to sign up.

For example, if you have registered via App Store/Google play, there should be an unsubscribe option in those settings.

If you have signed up through gopro.com, there should also be an unsubscribe option. Settings> Subscription> Cancel Account

 

Thanks!

Ej