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%3CLINGO-SUB%20id%3D%22lingo-sub-283808%22%20slang%3D%22en-US%22%3ECanceling%20Subscription%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-283808%22%20slang%3D%22en-US%22%3E%3CP%3EI%20sold%20my%20GoPro%20to%20my%20friend%20a%20while%20ago%20and%20thought%20I%20deleted%20my%20account%20but%20I%20am%20still%20getting%20charges%20for%20this%20subscription.%20When%20I%20click%20subscription%20in%20the%20settings%20on%20both%20my%20computer%20and%20the%20app%20nothing%20pops%20up.%20I%20do%20not%20want%20to%20keep%20getting%20charges%20since%20I%20am%20no%20longer%20using%20the%20account%20and%20was%20wondering%20if%20I%20delete%20the%20account%20completely%20will%20it%20stop%20my%20subscription%20or%20will%20I%20need%20to%20cancel%20before%20I%20delete%20it%3F%20When%20I%20hit%20delete%20account%20it%20said%20I%20would%20no%20longer%20have%20access%20and%20I%20dont%20want%20to%20lock%20myself%20out%20before%20I%20know%20for%20sure%20that%20the%20charges%20will%20stop.%20Thanks%20in%20advance.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-283952%22%20slang%3D%22en-US%22%3ERe%3A%20Canceling%20Subscription%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-283952%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86876%22%20target%3D%22_blank%22%3E%40alexao070%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20should%20be%20able%20to%20unsubscribe%20using%20the%20platform%20that%20you%20used%20to%20sign%20up.%3C%2FP%3E%0A%0A%3CP%3EFor%20example%2C%20if%20you%20have%20registered%20via%20App%20Store%2FGoogle%20play%2C%26nbsp%3Bthere%20should%20be%20an%20unsubscribe%20option%20in%20those%20settings.%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20signed%20up%20through%20gopro.com%2C%20there%20should%20also%20be%20an%20unsubscribe%20option.%20%3CEM%3ESettings%26gt%3B%20Subscription%26gt%3B%20Cancel%20Account%3C%2FEM%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Canceling Subscription

I sold my GoPro to my friend a while ago and thought I deleted my account but I am still getting charges for this subscription. When I click subscription in the settings on both my computer and the app nothing pops up. I do not want to keep getting charges since I am no longer using the account and was wondering if I delete the account completely will it stop my subscription or will I need to cancel before I delete it? When I hit delete account it said I would no longer have access and I dont want to lock myself out before I know for sure that the charges will stop. Thanks in advance. 


Accepted Solutions
Highlighted
GoPro
Posts: 10,222

Re: Canceling Subscription

 

Hi @alexao070

 

You should be able to unsubscribe using the platform that you used to sign up.

For example, if you have registered via App Store/Google play, there should be an unsubscribe option in those settings.

If you have signed up through gopro.com, there should also be an unsubscribe option. Settings> Subscription> Cancel Account

 

Thanks!

Ej

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 10,222

Re: Canceling Subscription

 

Hi @alexao070

 

You should be able to unsubscribe using the platform that you used to sign up.

For example, if you have registered via App Store/Google play, there should be an unsubscribe option in those settings.

If you have signed up through gopro.com, there should also be an unsubscribe option. Settings> Subscription> Cancel Account

 

Thanks!

Ej