Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

Can’t watch my hero 6 videos om my iPhone 7

Hi
I cant watch my videos (1080p 240fps) or other videos were HEVC is needed on my gopro apps. It means i cant edit my videos. On GoPro’s website it is written that an iPhone 7 does support HEVC if it has IOS 11. I have the newest update and lots of space on my IPhone 200gb+. I haven’t heard about others with the same problem, so what should i do?
Sightseer
Posts: 1

Re: Can’t watch my hero 6 videos om my iPhone 7

Same issue here.  iPhone 7 plus, iOS 11, can't figure out how to view/edit HEVC video from Hero 6.

Tourist
Posts: 1

Re: Can’t watch my hero 6 videos om my iPhone 7

Same here! Can’t view/edit on iPhone 7 Plus with latest updates!
Sightseer
Posts: 1

Re: Can’t watch my hero 6 videos om my iPhone 7

It is just horrible that the problem still persists and we get no feedback from the Gopro staff!

Iphone7plus and hero6 are just worthless and mbp17 with crappy quik for desktop is not a viable solution in any way!
Tourist
Posts: 4

Re: Can’t watch my hero 6 videos om my iPhone 7

Same here.  iPhone 7 plus with latest OS and Hero 6 with latest update.