Can’t use shutter button, wrench icon is appearing [ New ]

[snowycave76842]

Hi, purchased a GoPro hero 5 last november 2018 through Lazada sale. I didn’t make a test when the item was delivered. When I was in travel I try to capture a photo using the shutter button however the wrench icon is always appearing.

Can’t shoot using the shutter button.

[irishmanpdx]

Make sure you are using one of the GoPro recommended SD cards in your camera

https://gopro.com/help/articles/block/microSD-Card-Considerations

If you are using a recommended card and still have issues, try performing a manual software update

https://gopro.com/update

Also make sure that you are powering your camera on using the power button located on the side of the camera, and that the correct shooting mode it selected.  Then use the shutter button on the top of the camera to take photo's.

If you are still having issues, you should try contacting customer support:

https://gopro.com/help/ContactUs

[snowycave76842]

Already, performed the manual software update and change the memory card to SanDisk extreme. Still, getting the same result

[aragon1006]

Hi @snowycave76842

Thanks for trying the suggested troubleshooting steps.

Please reach out to our Support Team to move forward with this concern.

You may contact them by phone or chat through https://gopro.com/help/ContactUs   

Thanks!

Ej

[irishmanpdx]

You may want to try watching a setup video to make sure the camera is doing what it's supposed to be doing upon initial startup

https://www.youtube.com/watch?v=sIbRJlN6wXY

If you still have issues, you may want to try contacting customer support directly

https://gopro.com/help/ContactUs