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02-11-2019 08:42 PM
Can’t use shutter button, wrench icon is appearing
[ New ]Can’t shoot using the shutter button.
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02-12-2019 08:48 AM
Re: Can’t use shutter button, wrench icon is appearing
[ New ]Make sure you are using one of the GoPro recommended SD cards in your camera
https://gopro.com/help/articles/block/microSD-Card-Considerations
If you are using a recommended card and still have issues, try performing a manual software update
Also make sure that you are powering your camera on using the power button located on the side of the camera, and that the correct shooting mode it selected. Then use the shutter button on the top of the camera to take photo's.
If you are still having issues, you should try contacting customer support:
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02-12-2019 08:29 PM
Re: Can’t use shutter button, wrench icon is appearing
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02-13-2019 08:37 AM
Re: Can’t use shutter button, wrench icon is appearing
[ New ]
Thanks for trying the suggested troubleshooting steps.
Please reach out to our Support Team to move forward with this concern.
You may contact them by phone or chat through https://gopro.com/help/ContactUs
Thanks!
Ej
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02-13-2019 08:46 AM
Re: Can’t use shutter button, wrench icon is appearing
[ New ]You may want to try watching a setup video to make sure the camera is doing what it's supposed to be doing upon initial startup
https://www.youtube.com/watch?v=sIbRJlN6wXY
If you still have issues, you may want to try contacting customer support directly