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Sightseer
Posts: 2
Accepted Solution

Can't use live with H7 black

I tried to use the new live system with the hero 7 black on the phone app but it keep telling me to update the solftware of the camera to "add" this feature.

 

In the app when I click to configure the live it tell me to update to v1.51 (include live and others functions) so I do it, the update work at the end and the app tell me I can now use use my camera. But when I click to configure the live it ask me again to update the camera with the same one (v1.51).

 

I looked on my camera and the last firmware installed is v1.51 so I don't understand. I tried to reinstalle the app and reset my gopro and format SD card but I still get the same problem.

 

I can't use the live until this is fixed.


Accepted Solutions
GoPro
Posts: 10,579

Re: Can't use live with H7 black

 

Hi @thibaudf050

 

What is the model/OS version of your phone?

Are you able to test it with a different phone?

 

I have just tried it on my end, completed the update via the app and was able to set up live stream.

 

For reference, you may check: 

Getting Started With Live Streaming

 

You may try to unpair the camera and pair it again.

If it's still the same, a manual software update will be the next option. 

https://gopro.com/update/hero7-black

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 10,579

Re: Can't use live with H7 black

 

Hi @thibaudf050

 

What is the model/OS version of your phone?

Are you able to test it with a different phone?

 

I have just tried it on my end, completed the update via the app and was able to set up live stream.

 

For reference, you may check: 

Getting Started With Live Streaming

 

You may try to unpair the camera and pair it again.

If it's still the same, a manual software update will be the next option. 

https://gopro.com/update/hero7-black

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Can't use live with H7 black

I think it may come from my phone because like I said the camera show that the update was applied.

 

I use a Huawei Honor 7 with android 5.0.2 

 

I will try to update it to android 6.0 see if it work.

GoPro
Posts: 10,579

Re: Can't use live with H7 black

 

Hi @thibaudf050

 

Sure! Feel free to post back once you're able to get the update done.

 

Thanks!

Ej