12-24-2018 12:06 AM
I just got a brand new Hero7 Silver as a Christmas gift and I am unable to use it. When I turn it on it remains stuck at the initial screen requesting to connect the GoPro App which by the way doesn't run on my Android 5.1 phone and on my wife's one iPHhne 5C. All of this nonsense is not mentioned at all in the device manual where it seems possible using the camera without the smartphone app. This is simply idiotic and frustrating, I could never imagine such a stupid thing from a company which is supposed to be the world leader in this business, really too bad. Now either I have to buy a new smartphone or throw your camera away since it is not possible upgrading to Android 6.01 and iOS 11 on my current phones. If you are a serius company, should release immediately an app (even with limited features) running on older Android version to at least allow unlocking the initial screen so enabling to use the camera standalone as everybody would expect. Then the use of your app should be optional rather than a forced choice even because it seems your current GoPro App isn't working without an internet connection. These devices are mostly used in the mountains with no internet connection, if not resolving this problem urgently, I am afraid you are going to lose most of your customers.
12-24-2018 03:51 AM
This is definitely not an experience that we would like you to have. After the initial pairing, the GoPro App will not actually need Internet connection in order to communicate with or pair with the camera so you should be able to use it in the mountains. The initial setup could be skipped, but the firmware update is a must.
If the app is not working well with the camera, you may opt to update the camera firmware manually. There are instructions here to guide you. If the issue persists, our Support team here https://gopro.com/help/ContactUs will be glad to help further. You may reach them by phone or chat.
12-24-2018 06:30 AM
Thanks a lot for your quick reply,
however this has nothing to do with firmware update, I did it successfully using QUIK installed on my Windows 10 PC. Actually now it reports version 2.00 (up to date, see attached scrrenshot) but despite this, the camera remains still locked at the inital screen forcing to use the GoPro App when I turn it on, this is too much nonsensical and irksome. Unfortunatley I can't afford to buy a new smartphone just hoping to unlock it and not even upgrade mine to a more recent Android version from the 5.1 (Lollipop) currently installed without rooting the phone and risking to damage it. Also it is not really clear if after connecting to that bloody GoPro app for the first time, the camera gets unlocked becoming usable standalone. I am astonished to see how poorly the intial camera setup has been devised, then if wanting to use an app with the phone, surely I will not use your bad one but regrettably the alternative ones already tried are unable to unlock the camera user interface. If your company cares customer feedback and satisfaction, should act imemdiately to resollve this huge problem because I have seen very many users complaining about it, a simple application either running on a PC or any Android version should be made available immediately to unlock the camera initial screen and let users enjoy what they have paid for.
12-25-2018 06:09 PM
Appreciate the feedback. Great to know that the camera is already updated to the latest firmware. After updating the camera, do you see any option to skip the setup and proceed with using the camera?
12-26-2018 11:34 AM
No, unfortunately even after upgrading to firmware 2.00 the camera still requires initial setup through the smartphone app and there is no way to skip it. I solved the problem borrowing an Android 7.0 smartphone from a friend of mine and now I am able to use the camera standalone. However what I found out to be really shocking and insane, is the fixed unremovable battery, so what should I do when it reaches its end of life ? Throw the whole camera in the garbage bin or send it back to the factory for replacement ? Also, as everybody knows, battery operating time is nearly one hour on average conditions, so when discharged there is no way to swap it with a spare charged one, the only way to go is fully recharge the installed one when back at home or hotel room, rendering the camera unusable for almost a whole day before having a chance to recharge it. Who had such a brilliant idea ? If I was in the shoes of your company's managing director, would have fired immediately those who made such a crazy and silly design decision, a disposable camera costing nearly 300 euros definitely is not the device people are craving for. I have been reading tonnes of furious users about that on various forums, the least your company should do is provide free of charge an upgrade kit to make the battery removable like it is in your other models with the exception of Hero 7 Silver an White. Please pass this message along to your bosses if they care customer satisfaction and support. Thanks in advance.