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Sightseer
Posts: 1

Can't upload via GP cloud from Iphone GP app

Used GP app on iphone to store media. Removed the media from the SD card to be able to shoot new videos.

 

Now I cant get the videos from my iphone to my computer.

Ive registered for a plus-account. Made all settings in the GP app on the ihpone.

But nothing happens. The vidoes only have the cloud with a clock in the upper right corner.

 

Any ideas on how to solve this?

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GoPro
Posts: 4,583

Re: Can't upload via GP cloud from Iphone GP app

@tobjoh, the Mobile Upload runs automatically in the background, and the process will pause and resume as your connection availability varies, until all files are safely uploaded. When you’re in range, the thumbnails on the Media tab will start displaying icons, showing the status of your upload.  

  • CLOCK - Item is queued for upload 

  • CLOUD+UP - Item uploading 

  • CLOUD+CHECK - Upload completed 

  • EXCLAMATION - There was an error uploading  

 

Successful uploads will briefly display a checkmark. If an item fails to upload, it will be marked with an error icon, and we’ll try the upload again when your device is in range. 

 
Upload time is dependent on multiple factors, namely your network speed and the file size of your content. If you are using a wireless network, ensure that your device has a stable Wi-Fi connection.  
 
Note: To begin a mobile upload, your device needs at least 120 percent of the total file size of your upload available in storage. For example, if the content contains 1GB of data, your device needs 1.2GB of available storage to start uploading.

 

If you continue to have trouble with the Mobile Upload, though the process should automatically start when your phone is within Wi-Fi range, try the following accordingly to force restart the upload process: 

  1. Make sure that you're connected to the Wi-Fi network. 
  2. Disable Mobile Upload and Celular Upload (if enabled) in the app. Settings > GoPro Plus > Mobile Upload 
  3. Completely force close out of the app (from the Home screen, swipe up on the app's preview to close the app). 
  4. Re-open the GoPro App. 
  5. Enable Mobile Upload. 

 

Let me know how it goes.