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Tourist
Posts: 7
Accepted Solution

Can't update software for my Hero.

As I don't kniow what Hero I have, I can't update software manually. The automatic update, by connecting camera to PC doesn't work


Accepted Solutions
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Nomad
Posts: 3,196

Re: Can't update software for my Hero.

Follow the instructions found here:

https://community.gopro.com/t5/en/How-to-Find-Your-GoPro-Serial-Number/ta-p/398858 

This will show you how to identify your camera and get the serial number (for a manual update) by using the info stored on your camera's SD card.

 

  • Find the number in the version.txt file, located in the MISC folder on any SD card that has been used in the camera. 

The SD card will contain the software version, your camera's serial number and the type of camera you have.

View solution in original post


All Replies
Highlighted
Nomad
Posts: 3,196

Re: Can't update software for my Hero.

Follow the instructions found here:

https://community.gopro.com/t5/en/How-to-Find-Your-GoPro-Serial-Number/ta-p/398858 

This will show you how to identify your camera and get the serial number (for a manual update) by using the info stored on your camera's SD card.

 

  • Find the number in the version.txt file, located in the MISC folder on any SD card that has been used in the camera. 

The SD card will contain the software version, your camera's serial number and the type of camera you have.

Highlighted
Tourist
Posts: 7

Re: Can't update software for my Hero.

I can´t see any serialnumber, except for the firmware. See attached txt-file. Oh, couldn't attach txt-file.

Contains following info:

{
"info version":"1.1",
"firmware version":"HD3.20.01.09",
"camera type":"HERO",
"camera serial number":""
}

Highlighted
Hiker
Posts: 9

Re: Can't update software for my Hero.

hola buenos dias , si pones actualizar en esta pagina , te dira de descargar el programa en el mobil. no lo hagas asi a mi me dio problemas las camara y se quedaba colgada y varios problemas de bateria. 

saca la tarjeta de la camara gopro y metela al ordenador con algun adaptador 

descargate el zip (comprimido ) de la pagina de descargar de esta pagina ( tendras que haber puesto el num de serie de la camara)

crea una carpeta llamada UPDATE en la raiz de la tarjeta de memoria , ponla en la camara y enciendela y ya sta se empieza a actualizar solo

Highlighted
Nomad
Posts: 3,196

Re: Can't update software for my Hero.

Congratulations you now know that you own a GoPro Hero (2014) camera.

 

You can use the video below as a guide to updating the firmware (manual update)

https://www.youtube.com/watch?v=1kVTYclGorU 

 

You can find your update files here:

https://gopro.com/en/us/support/hero-product-update