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Tourist
Posts: 3

Can't update password

[ New ]

Looks like google/reCaptcha or gopro's update page is down as im unable update my password the normal way. Is there anyway around this? 


Accepted Solutions
GoPro
Posts: 25,055

Re: Can't update password

[ New ]

Hi @spryflare43071

 

Are you resetting the camera's WI-Fi password?

Can you please try again through https://gopro.com/en/no/update/hero3

If it's still the same, try using another browser or go on incognito mode.

Let us know how it goes.

You may also send us a screenshot of the error.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,055

Re: Can't update password

[ New ]

Hi @spryflare43071

 

Are you resetting the camera's WI-Fi password?

Can you please try again through https://gopro.com/en/no/update/hero3

If it's still the same, try using another browser or go on incognito mode.

Let us know how it goes.

You may also send us a screenshot of the error.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Can't update password

[ New ]

Hey @aragon1006 

 

Sorry I spaced it out but yes Im trying to change the wifi password. I've tried different browsers in and out of icognito mode ,Macs ,PCs and nothing works. I'll try to get a screen shot but whats happens is im not able to go passed the page where you enter the serial number and e-mail. Sometimes a captcha will pop up and sometimes my e-mail stays red. 

Tourist
Posts: 3

Re: Can't update password

[ New ]
Incognito on a different pc worked for me! Thanks!
GoPro
Posts: 25,055

Re: Can't update password

[ New ]

Thanks for the update! @spryflare43071

 

Feel free to post back if anything comes up.

Sightseer
Posts: 2

Re: Can't update password

[ New ]

these steps have not worked for me, I'm stuck at the step where you put in your email and serial number, when I hit next step nothing happens.

GoPro
Posts: 18,669

Re: Can't update password

[ New ]

Hello, @superoasis343. Try this on an incognito browser. 

  1. Visit https://community.gopro.com/
  2. Once on the page, navigate through the right-side menu and select "GoPro Resources". 
  3. Choose "Product Updates."
  4. Choose HERO3. 
  5. Proceed with the prompts/instructions. 

Let us know how it goes. Thanks!