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Sightseer
Posts: 5

Can't update Hero 3 silver with a 15 digit serial number. What can I do?

 
GoPro
Posts: 7,578

Re: Can't update Hero 3 silver with a 15 digit serial number. What can I do?

Hello @rockystorm44158

 

Up to which part of the manual update process are you  able to go? Does your camera serial number start with HD3SB? If yes, follow the steps below: 

  1. Visit the HERO3 Update page
  2. Click on "Update your camera manually"
  3. Enter your camera's serial number, the email associated with your GoPro account, and check on the appropriate boxes. 
  4. Click on next step. 
  5. Follow on-screen instructions, except, when saving the extracted files on your SD card, make sure that only the update files are copied and not the UPDATE folder. 

Let us know how it goes. 

 

Thanks, 
Marius

 

 

Sightseer
Posts: 5

Re: Can't update Hero 3 silver with a 15 digit serial number. What can I do?

Now Micro SD card won't let me save files to it. Says write protection. I've tried the lock on side of adapter. Just one problem after another. 

How do I fix that? 

Thank you 

 

GoPro
Posts: 7,578

Re: Can't update Hero 3 silver with a 15 digit serial number. What can I do?

Hi, @rockystorm44158,

 

You actually did the right thing - check if there is write-protection due to the adapter that you are using. You can try to slide the switch to unlock. Are you using one of the recommended SD cards on this list

 

Thanks, 
Marius

Sightseer
Posts: 5

Re: Can't update Hero 3 silver with a 15 digit serial number. What can I do?

Hi 

Yes, I have the proper SD Card and Class 10.  

I can get up to copying the files over but I keep getting the 'Write Protection' error message and it won't let me do it.  

I am using an adapater into the Laptop.  I tried moving the unlock switch but doesn't work.  

This is very frustrating.  So close but yet so far!! 

GoPro
Posts: 7,578

Re: Can't update Hero 3 silver with a 15 digit serial number. What can I do?

Which SD card is it that you are using? Have you formatted the SD card prior to using it? You can also try using a different card, if available. Thanks!

Sightseer
Posts: 5

Re: Can't update Hero 3 silver with a 15 digit serial number. What can I do?

I don't have another card, I was told to buy this one. It's apparently formatted. No files on there and said it was successful. 

Is it the card or adapter or laptop stopping this? 

image.jpg
GoPro
Posts: 3,505

Re: Can't update Hero 3 silver with a 15 digit serial number. What can I do?

 

Hi @rockystorm44158

 

Looks like an SD card restriction. 

If you have other card that would the best way to check if it's the SD card or PC. 

 

But normally that issue is an SD card issue. 

 

Regards,

-Jay