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Sightseer
Posts: 1
Accepted Solution

Can't turn of camera

I updated the software using the app. On my phone screen everything was ok and the update succesfully completed. The problem is with the camera, I can't turn it off in any way and it keep showing two symbol: 1) 1/2 -> 2) the simbol (/)


Accepted Solutions
GoPro Community Manager
Posts: 7,022

Re: Can't turn of camera

@quickmesa5253 - If it's showing the 1/2 notice, that means the camera is still in the process of installing the update. If it does not complete on its own, try doing a manual update on the camera's firmware.

 

Instructions on how to do that are at https://gopro.com/update/hero5_session.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 7,022

Re: Can't turn of camera

@quickmesa5253 - If it's showing the 1/2 notice, that means the camera is still in the process of installing the update. If it does not complete on its own, try doing a manual update on the camera's firmware.

 

Instructions on how to do that are at https://gopro.com/update/hero5_session.

 

Thanks,

Jeff