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Hiker
Posts: 14

Can't transfer Media from Hero6 to my iMac with USB

What’s the problem with the Hero6. Since the very first version of the GoPro I owned every of your camera. But the Hero6 is totally annoying. Why can’t I transfer media to my iMac via USB???

Hero5 works without any problems on the same iMac.

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GoPro
Posts: 3,924

Re: Can't transfer Media from Hero6 to my iMac with USB

Hey @air-davos,

 

You should be able to import that content. If you computer does not support HEVC Content you may want to take a look at this article:

 

https://gopro.com/help/articles/block/hevc

 

If it does check out this article and make sure you are using the supplied USB cable that came with your HERO6:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-not-recognized-on-GoPro-App-for-...

 

Best,

Ryan

 

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Tourist
Posts: 10

Re: Can't transfer Media from Hero6 to my iMac with USB

Ryan is there a phone number for GoPro I can call? (not the 800 number that gets routed to India)