Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Can't take pictures nor videos with my Hero 6

[ New ]

Hi I can't take pictures nor videos with my Hero 6 black. I don't have image in the display either.

 

I updated it manually, it took the update, but still not working.

 

Thanks. 

 

Sebastian.


Accepted Solutions
GoPro
Posts: 29,576

Re: Can't take pictures nor videos with my Hero 6

[ New ]

Hi @spirydawn82168

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs
 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,576

Re: Can't take pictures nor videos with my Hero 6

[ New ]

Hi @spirydawn82168

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs
 

 

Thanks!

Ej