08-08-2019 12:33 AM
Hi, I've just bought the Hero 7 and was following the instructions via my app to connect the camera to my phone. My phone says that to Open the utility drawer I swipe down the screen- I have tried this lots of times in all different directions but nothing slides down. All I see is a messsage on the screen saying 1. Install the GoPro app on your phone 2. Follow app instructions to connect your camera. I cannot swipe on this screen. If i press (I) (information) I do see the Camera Info page. But I can't swipe on this page either.
I've removed the app and reloaded it. I have rebooted the camera. Nothing works. Please can you tell me what is wrong? I bought this so we could use it today.
08-08-2019 08:26 AM
How are you powering on your camera? If you are pressing the shutter button, this activates the "Quick capture" mode. This means your camera will power on, record, but the utility drawer and screen controls are locked out.
Try using the power button on the side of the camera. This should power on your camera and activate the screen controls.
12-26-2019 04:25 AM
Similar to other posts : I am trying to setup my new GPro hero 7 black
The screen will not swipe down to access the utility drawer.
But what's the solution ?
I am using the power button.
I am setting up the connection for the first time (initial set up), just bought the hero7black.
following the step from the app.
Completed the 2 or 3 first steps about language, location, etc.
Switch the gopro of and on several times
12-26-2019 04:56 AM
I took the time to demo live , lol.
you can hit quick capture only on the brand new camera to start up for the very first time and it will not activate record. (see video). You should use Mode On. and follow what the camera told you.
turn on. set to your language, date & time, GPS on or off, and agree to the Terms. then it goes to the that prompt step 1 & 2. with the GoPro App open press the Plus, Sit back relax, nothing more you are going to do. The camera will connect and only thing you now need t odo is assign a name 1 hero 7 Black, do not like it rename it and hit save? then it will Join.
If you Plan on using the Livestream it is best to now set that up, only if you have 1K or more subscribers on a Hotspot! if you are on your HOME ROUTER you can Livestream. this creates a hidden blte connection, and sets up a connection to youtube or Facebook you have to repeat livestream for youtube or facebook, once done. that is it.
If you do a video the select few can resolve your issue, can be something real simple or overlooked. I done this a thousand times over Lol.