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Hiker
Posts: 10
Accepted Solution

Can't share 360 photo on Facebook from the app...

Hello, when i try to share a picture on facebook, the app (iPhone 7 plus) shows the "preparing image" blue bar, then, at the end, a message appears simply saying (in Italian) that's not possible to share, and asks if i want ro retry or quit... No info about the reason of this...

I guess there must be something wrong with my facebook account connection, but the GoPro site does not allow me to unlink the account from facebok and relink it again, as I try to access the gopro-facebook connection setting it says there is already an account, and does not allow me to modify, nor to delete it...


Accepted Solutions
GoPro
Posts: 4,720

Re: Can't share 360 photo on Facebook from the app...

 

Hi @greenbeach51326

 

I agree with @sweetmesa61033 it can be fixed by reinstalling the app. 

 

If issue persist, contact GoPro Customer Support. 

Click Here to Contact Support

 

Regards, 

-Jay 

View solution in original post


All Replies
Sightseer
Posts: 1

Re: Can't share 360 photo on Facebook from the app...

[ Edited ]

Hi greenbeach51326,

 

Try reinstalling your GoPro App to your phone and see if that helps.

 

I was having the same issue, but got resolved yesterday by reinstalling the app. From there, it will ask you to allow posting on your Facebook and you should be good to go ;)

GoPro
Posts: 4,720

Re: Can't share 360 photo on Facebook from the app...

 

Hi @greenbeach51326

 

I agree with @sweetmesa61033 it can be fixed by reinstalling the app. 

 

If issue persist, contact GoPro Customer Support. 

Click Here to Contact Support

 

Regards, 

-Jay 

Hiker
Posts: 10

Re: Can't share 360 photo on Facebook from the app...

yes, re-installed, now it's OK...  thankyou all

 

Adolfo

GoPro
Posts: 4,720

Re: Can't share 360 photo on Facebook from the app...

Glad to know that! @greenbeach51326

Feel free to post if you need more help. 

 

 

-Jay