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Sightseer
Posts: 2

Can't see or download photos from app or computer - Hero 7

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I took a bunch of photos yesterday and can see them on my GoPro but they aren't showing up in the app or when I plug the SD card into my Mac. I can see other photos on the card but not the most recent ones. I have an iPhone XS. Tried deleting and reinstalling the app and that hasn't worked either. Incredibly frustrating! Would appreciate any help.


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Nomad
Posts: 210

Re: Can't see or download photos from app or computer - Hero 7

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Check each folder and sort files by date.

View solution in original post


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Nomad
Posts: 210

Re: Can't see or download photos from app or computer - Hero 7

[ New ]
Check each folder and sort files by date.
Sightseer
Posts: 2

Re: Can't see or download photos from app or computer - Hero 7

[ New ]

Thank you! The files had been mixed in, for some reason with other dates so weren't showing up as the last photos taken.Very relieved to have found them.

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Nomad
Posts: 210

Re: Can't see or download photos from app or computer - Hero 7

[ New ]
Glad to hear that. The reason is that the GoPro fills each folder with 999 files.
If you remove some files from an old folder, then it will search the first folder with less of 999 files, so new files will save into this one, until it contains 999 files, next it will go to the next folder, and so on.

Please check answer as solution. Thanks.