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Hiker
Posts: 8

Can't reach any Go pro support

[ New ]

Can't reach any support, chat does not work and no call back. 

Should have bought this from local shops rather than gopro website


Accepted Solutions
GoPro
Posts: 19,751

Re: Can't reach any Go pro support

[ New ]

Hello, @ilzeg7782. Your order is still being fulfilled by the warehouse. It should ship out soon. Once it does, you will be sent a notification then you can check the delivery status through https://gopro.com/en/us/order-status . Should you get an error message, try the link again using an incognito browser. Thanks!

View solution in original post


All Replies
GoPro
Posts: 27,078

Re: Can't reach any Go pro support

[ New ]

Hi @jackseow

 

When reaching out to Support, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Hiker
Posts: 8

Re: Can't reach any Go pro support

[ New ]

thanks, 

I have tried several computers,  many times, 

it is virtually impossible to get any support. 

Best buy locally rather than the website, at least the shop is able to help.

Hiker
Posts: 8

Re: Can't reach any Go pro support in Australia

[ New ]

there is virtually no support 

chat does not work, no call back

and return camera also no response at all. 

 

I am hanging on to a faulty unit, this is against consumer right 

this must to be reported

Tourist
Posts: 2

Re: Can't reach any Go pro support

[ New ]

this is a joke, yes. I have placed an order a week ago. no status updates, impossible to reach support, my creditcard has been charged, but as the order is still somewhere pending, I cant even cancel it. Very unsatisfying experience. I chose to shop through the official website to avoid exactly the issues we are all facing now. 

GoPro
Posts: 19,751

Re: Can't reach any Go pro support in Australia

[ New ]

Hello, @jackseow. We were able to pull up your case and we see your callback request in the system. The Support team contacted you multiple times yesterday but they were not able to reach you. Your request is back in the queue. Please keep your lines open and make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers. Thanks!

GoPro
Posts: 19,751

Re: Can't reach any Go pro support

[ New ]

Hello, @ilzeg7782. Your order is still being fulfilled by the warehouse. It should ship out soon. Once it does, you will be sent a notification then you can check the delivery status through https://gopro.com/en/us/order-status . Should you get an error message, try the link again using an incognito browser. Thanks!