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Sightseer
Posts: 1
Accepted Solution

Can't pair hero+ with iPhone app

Hi,

I bought a new GoPro Hero Session (comes with V2.0). I normally use iPhone 6S, and I tried to pair GoPro with my iPhone, no luck. Then I used my wife's iPhone 7 Plus, no luck. My sisters iPhone 7, no luck. They all have iOS version greater than 11. Mine is iOS 11.2.5.

Then I used 2 different Samsung phones and 1 Sony xperia, no problem at all, I could set up my wifi name and password. But then even in that case iPhones cannot pair. In GoPro app shows "searching" and then "pairing" but finally there is an error like "Something went wrong, try again."

I have had GoPro Sessions before so I know how to pair devices. 

What I tried so far:

Do manual update to GoPro V2.0.

Reset wifi settings on GoPro.

Forget all bluetooth and wifi configurations on iPhone.

Turn off and on iPhone many times.

Uninstall install GoPro app on iPhone.

 

It looks like there is a iOS depended issue to me, is this a known problem?


Accepted Solutions
GoPro
Posts: 3,924

Re: Can't pair hero+ with iPhone app

Hey @cihany5,

 

If you get in touch with our Support Team they will take a look at what is going on!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Can't pair hero+ with iPhone app

Hey @cihany5,

 

If you get in touch with our Support Team they will take a look at what is going on!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan